Compare LiveChat: AI live chat by Text vs Formilla Live Chat + Chatbot

Name: Formilla Live Chat + Chatbot
Brand: Shopify

LiveChat: AI live chat by Text

Live Chat with Help Desk and Product Recommendations

Formilla Live Chat + Chatbot

Live chat and chatbot to increase sales and improve support!

LiveChat: AI live chat by Text

Live Chat with Help Desk and Product Recommendations

Formilla Live Chat + Chatbot

Live chat and chatbot to increase sales and improve support!

Rating

45 Reviews

7.3

20 Reviews

8.2

Pricing

Install App More info

Features

Product recommendations
Discount codes
Order history
Pre-set messages
Cart preview
Messaging integration

Real-time chat
Visitor monitoring
Lead qualification
Mobile apps
Marketing popups

Screenshots

LiveChat: AI live chat by Text screenshot

+ 2 more

+ 3 more

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Pros

Immediate engagement with shoppers using pre-set messages
Capability to send discount codes based on visitor behavior
Access to customer details like cart content and order history
Possibility to send product recommendations linking directly to product pages
Real-time cart preview feature
Engage shoppers with coupons, deals, and announcements
Integration with popular messaging apps like Messenger and WhatsApp

Real-time chat and chatbots have proven to increase sales and improve support
Immediate assistance preferred by customers over phone and email
Free package available for one user
Flexible premium packages available for more features
Marketing popups included to engage customers in various ways
Ability to see visitors on the site in real-time and request to chat
24/7 lead qualification and product marketing by chatbot
Mobile app support for live chat from anywhere in the world

Cons

Potential for intrusive experience if messages are too frequent
Requires monitoring and ongoing management to maintain effectiveness
Dependence on predefined criteria which may not cover all shopper behaviors
Possibility of technical issues or glitches during integration with other apps

Free package limited to only one user
Full features and benefits might require a premium package
Potential need for constant monitoring to handle real-time chats effectively
Chatbots might not handle complex customer queries as effectively as human agents

Launched

Nov 29, 2017

Jun 02, 2014

Developer

Built by Shopify

Apps:

18934

Average Rating:

2.4

Reviews:

771,589

Built by Shopify

Apps:

18934

Average Rating:

2.4

Reviews:

771,589

Make Your Choice

Install App More info

Compare LiveChat: AI live chat by Text vs Formilla Live Chat + Chatbot

LiveChat: AI live chat by Text

Formilla Live Chat + Chatbot

LiveChat: AI live chat by Text