Compare Klarna On‑Site Messaging vs tawk.to Live Chat

Name: tawk.to Live Chat
Brand: tawk.to

Klarna On‑Site Messaging

Convert more sales with flexible payment option messaging.

tawk.to Live Chat

Monitor and chat with site visitors in real time.

Klarna On‑Site Messaging

Convert more sales with flexible payment option messaging.

tawk.to Live Chat

Monitor and chat with site visitors in real time.

Overview

What is tawk.to Live Chat?

Tawk.to is a free live chat app for Shopify that offers real-time customer support, ticketing, and knowledge base features. It’s ideal for businesses looking for a cost-effective way to manage customer inquiries.

Key Strengths:

Completely free with no hidden costs
Unlimited agents and chat history
Built-in ticketing and reporting tools

Rating

116 Reviews

3.8

88 Reviews

5.1

Pricing

Install App More info

Features

Increases conversions
Customized messaging
Promotes bnpl
Personalized promotions
Extends order data

Crm integration
Order management
Ticketing system
Real-time chat
Knowledge base
Canned responses
Unlimited messaging
Mobile connectivity
Personalized greetings
Unlimited agents

Screenshots

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Pros

Customizable messaging options ranging from banners to personalized promotions on product, cart, and other pages
Potential to increase sales by highlighting Buy Now Pay Later (BNPL) options during the shopping experience
Availability of a dedicated support team for user assistance
Promotes flexible payment options like Klarna which can attract different customer segments
Can lead to more conversions at checkout by informing customers about payment flexibility early in their shopping journey
Capability to prevent inventory oversells through extended order data sharing

Monitor and chat with site visitors in real time
Unlimited messaging, ticketing, and agent seats
Multi-platform support including iOS, Android, Windows, and Mac OSX
Seamless integration with Shopify store
Comprehensive features including CRM, knowledge base, and ticketing system
Ability to view and manage Shopify orders directly from chats and tickets
Personalize greetings with triggers based on location, past visits, and more
Canned 'shortcut' message templates for fast and accurate responses
Manage unlimited customers and organizations in CRM
24x7 live assistance from support team

Cons

The app's effectiveness is contingent upon Klarna being active as a payment method at checkout, which requires prior setup
Customization options might require additional configuration efforts
Potential dependencies on Klarna’s service quality and availability, which can affect the overall user experience
Customers might be hesitant or wary of BNPL options due to concerns about over-leveraging or additional fees

May require some time to fully understand and utilize all features
Potential for frequent notifications if not properly configured
Reliance on continuous internet connection for real-time interaction
May require regular updates to maintain compatibility and performance
Possible integration complexities with certain custom Shopify setups

Launched

Jun 09, 2019

Nov 15, 2015

Developer

Built by Shopify

Apps:

16465

Average Rating:

2.4

Reviews:

529,604

Built by tawk.to

Apps:

Average Rating:

3.1

Reviews:

Make Your Choice

Install App More info View alternatives

Compare Klarna On‑Site Messaging vs tawk.to Live Chat

Klarna On‑Site Messaging

tawk.to Live Chat

Klarna On‑Site Messaging