Compare Interakt ‑ WhatsApp Marketing vs Kanal: WhatsApp Marketing+Chat

Name: Kanal: WhatsApp Marketing+Chat
Brand: KANAL SAS

Interakt ‑ WhatsApp Marketing

Recover abandoned carts and improve WhatsApp customer support

Kanal: WhatsApp Marketing+Chat

Interagissez en moins de 5 min avec vos clients sur WhatsApp

Interakt ‑ WhatsApp Marketing

Recover abandoned carts and improve WhatsApp customer support

Kanal: WhatsApp Marketing+Chat

Interagissez en moins de 5 min avec vos clients sur WhatsApp

Rating

165 Reviews

8.3

38 Reviews

9.1

Pricing

Install App More info

Features

Automated reminders
Order updates
Bulk campaigns
Double confirmation
Shared team inbox
Green tick
Chat widget
Auto-replies

Automated responses
Performance analytics
High open rates
Centralized communications
Powerful marketing campaigns

Screenshots

Interakt ‑ WhatsApp Marketing screenshot

+ 2 more

Kanal: WhatsApp Marketing+Chat screenshot

+ 2 more

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Pros

Automated WhatsApp reminders for abandoned carts with a checkout link
CoD double confirmation flow on WhatsApp to reduce RTOs
Automated WhatsApp confirmations for order placement, shipment, and cancellation
WhatsApp Chat Widget for website visitors to easily reach out on WhatsApp
Auto-replies configuration for answering customer FAQs on WhatsApp
Bulk WhatsApp campaigns for product announcements and discounts
Shared team inbox for better management of incoming customer chats
Option to obtain a WhatsApp Green Tick for improved credibility

Facilitates quick interaction with clients on WhatsApp, reportedly in less than 5 minutes
Enhances message open rates to over 90% and response rates to over 30%
Centralizes all WhatsApp communications, providing a streamlined experience
Allows automation of responses around the clock, ensuring constant engagement
Enables launching powerful marketing campaigns directly through WhatsApp
Offers detailed performance analytics for thorough insight into marketing effectiveness

Cons

Issues with prolonged billing even after service migration
Poor customer support as indicated by users
Complex platform not easy to use
Lack of options for retargeting abandoned carts or sending order notifications
Potential for being a waste of money and time as expressed by some users

Requires businesses to adhere to WhatsApp's policies and terms, which may limit some functionalities
Potential over-reliance on automation could lead to less personalized customer interactions
Effectiveness may vary depending on the target audience’s use and acceptance of WhatsApp as a communication channel
Businesses might need additional training or support to effectively utilize all features offered by the app

Launched

Jul 13, 2021

Sep 23, 2024

Developer

Built by interakt.shop

Apps:

Average Rating:

4.1

Reviews:

407

Built by KANAL SAS

Apps:

Average Rating:

Reviews:

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Compare Interakt ‑ WhatsApp Marketing vs Kanal: WhatsApp Marketing+Chat

Interakt ‑ WhatsApp Marketing

Kanal: WhatsApp Marketing+Chat

Interakt ‑ WhatsApp Marketing