Compare Interakt ‑ Sell on WhatsApp vs Omnichannel Marketing &Support

Name: Omnichannel Marketing &amp;Support
Brand: Shopify

Interakt ‑ Sell on WhatsApp

Bulk-send products on WhatsApp & turn WhatsApp carts to orders

Omnichannel Marketing &Support

Elevate D2C growth with WhatsApp automation and customer engagement tools.

Interakt ‑ Sell on WhatsApp

Bulk-send products on WhatsApp & turn WhatsApp carts to orders

Omnichannel Marketing &Support

Elevate D2C growth with WhatsApp automation and customer engagement tools.

Rating

265 Reviews

8.2

84 Reviews

9.1

Pricing

Install App More info

Features

Store integration
Bulk-send products
Whatsapp cart conversion

Cart recovery
Order updates
Smart automation
Whatsapp commerce
Agent support

Screenshots

+ 1 more

Omnichannel Marketing &Support screenshot

+ 4 more

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Pros

Bulk-send products on WhatsApp, increasing the efficiency of product distribution.
Facilitates turning WhatsApp carts into orders, potentially boosting sales.
Integrates well with existing WhatsApp contacts, streamlining communication with customers.

Exceptional customer service and support team, praised for being proactive, professional, and highly responsive.
Effective automation tools for customer engagement across multiple channels like WhatsApp, Instagram, Email, and Chat.
Improves cart recovery and boosts sales through smart automation and personalized experiences.
Streamlines customer support and sales with real-time messaging and automated responses, enhancing customer retention.
User-friendly interface with intuitive tools that simplify campaign setup and management.
Cost-effective solution for customer acquisition and re-engagement campaigns.
Offers robust analytics for agent performance and customer insights to optimize engagement strategies.
AI-powered chatbot and omnichannel support improve customer interactions and retention.
Highly recommended for D2C brands aiming to enhance their customer journey and streamline operations.

Cons

Requires users to have a good understanding of WhatsApp Business to fully utilize features.
May encounter issues with spam regulations when bulk-sending messages.
Limited to WhatsApp users, excluding potential customers who prefer other platforms.

Minimal negative feedback noted explicitly in the reviews, presenting a potential need for broader user feedback for balanced insights.
Dependency on account managers for optimal usage might limit self-service capabilities for some users.

Launched

Apr 21, 2022

Oct 02, 2023

Developer

Built by Shopify

Apps:

18875

Average Rating:

2.4

Reviews:

770,414

Built by Shopify

Apps:

18875

Average Rating:

2.4

Reviews:

770,414

Make Your Choice

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Compare Interakt ‑ Sell on WhatsApp vs Omnichannel Marketing &Support

Interakt ‑ Sell on WhatsApp

Omnichannel Marketing &Support

Interakt ‑ Sell on WhatsApp