Compare FAQPRIME: FAQ, WhatsApp, Track vs TextYess

Name: TextYess
Brand: Shopify

FAQPRIME: FAQ, WhatsApp, Track

All-in-one support app for Track order, Contact us, FAQ & Chat

TextYess

Automate customer support on WhatsApp with AI.

FAQPRIME: FAQ, WhatsApp, Track

All-in-one support app for Track order, Contact us, FAQ & Chat

TextYess

Automate customer support on WhatsApp with AI.

Rating

34 Reviews

7.9

48 Reviews

7.9

Pricing

Install App More info

Features

Social media integration
Order tracking
Seo boost
Email support
Chat support
Ai-generated faqs
Video call shopping

Automated responses
Order processing
Ai-driven chat

Screenshots

FAQPRIME: FAQ, WhatsApp, Track screenshot

+ 9 more

+ 2 more

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Pros

All-in-one support solution combining FAQ, order tracking, and various communication channels
Beautifully designed chat-style support widget for a better user experience
AI-generated FAQs and Q&A improve efficiency and provide accurate information
Order tracking feature supports both email ID and phone number
Easy one-click installation with no coding required, going live in just 5 minutes
Contact form includes Captcha to prevent spam and receive support inquiries via email
Support for multiple communication channels, including WhatsApp, Messenger, Tidio, Tawkto, and email
Boosts SEO ranking with integrated native FAQ, contact us, and order tracking pages
Option to add social media icons and a floating bar to enhance social media likes and engagement
Live video call shopping option enhances customer shopping experience

24/7 real-time responses to customer inquiries
Automates order status updates, product suggestions, and provides checkout links
Trained on the entire product catalog and FAQs, enhancing the specificity and accuracy of responses
Proactively engages with customers during key moments such as abandoned checkouts and post-purchase follow-ups
Enables targeted WhatsApp marketing campaigns with a single click
Supports all languages, broadening customer reach
Quick setup process (up and running within 5 minutes) without needing technical skills

Cons

Limited customization options for advanced users who want more control over the design and functionality
Potential dependency on third-party messaging apps, which may affect the app's functionality if these services go down
AI-generated responses might not always be perfect, requiring occasional manual updating
Lack of detailed documentation could pose a learning curve for new users unfamiliar with such apps
Limited multi-language support could be a setback for global users
Possible privacy concerns related to integrating multiple communication platforms and storing customer data

Dependence on AI may lead to occasional inaccuracies in responses
Limited customization options for businesses with unique requirements
Potential language translation issues for complex queries
Privacy concerns regarding customer data and information being handled by AI

Launched

Nov 11, 2020

Sep 13, 2023

Developer

Built by Shopify

Apps:

18460

Average Rating:

2.4

Reviews:

755,503

Built by Shopify

Apps:

18460

Average Rating:

2.4

Reviews:

755,503

Make Your Choice

Install App More info

Compare FAQPRIME: FAQ, WhatsApp, Track vs TextYess

FAQPRIME: FAQ, WhatsApp, Track

TextYess

FAQPRIME: FAQ, WhatsApp, Track