Compare Ex Smart Chat Order vs WhatFlow‑Chat Automation

Name: WhatFlow‑Chat Automation
Brand: Shopify

Ex Smart Chat Order

Show order on whatsapp on store pages & get more conversions

WhatFlow‑Chat Automation

Automatic order confirmation and tagging with WhatsApp.

Ex Smart Chat Order

Show order on whatsapp on store pages & get more conversions

WhatFlow‑Chat Automation

Automatic order confirmation and tagging with WhatsApp.

Rating

26 Reviews

8.2

291 Reviews

6.7

Pricing

Install App More info

Features

Order initiation via whatsapp
Icon/button on multiple pages
Multiple business contacts
Secure chat process
Chat widget prompts
Customizable button/icon
Prefilled message options
Agent profile designation
Availability status display
Brand matching customization

Automatic order tagging
Integrate with shopify
Whatsapp confirmation
Track order responses

Screenshots

+ 2 more

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Pros

Facilitates easy and quick order initiation directly on WhatsApp, enhancing the purchase process
Multiple WhatsApp business contact numbers can be added, providing flexibility and improving customer support
The chat widget prompts on the homepage promote a quicker conversion process
Personalization options for WhatsApp buttons/icons, including color, text, and style customization to match the brand
Ability to compose prefilled messages for customers, improving communication efficiency
Secure WhatsApp chat process ensures customer information is handled safely
Displays WhatsApp button/icon on multiple key pages (home, product, collection, cart), increasing visibility and potential for customer interaction
Option to add agent profiles with designation and availability status, improving clarity in customer support

Simplifies order management by automating confirmation processes
Automatically updates order tags based on customer responses
Helps track confirmed and canceled orders efficiently
Reduces returned deliveries with instant confirmations
Seamless integration with Shopify allows management from within the dashboard
Enhances customer engagement by using a popular messaging platform like WhatsApp
Saves time by eliminating the need for manual confirmations

Cons

Potential dependency on WhatsApp for order completion, which could be problematic if WhatsApp services face issues
Customization and integration may require some technical expertise, potentially posing a challenge for non-technical users
May not be suitable for all types of e-commerce businesses, especially those preferring traditional ordering systems
Limited detailed reviews available to ascertain long-term performance and reliability

Requires WhatsApp for customers, which may not be used by everyone
Dependent on the customer's responsiveness to WhatsApp polls
Limited to users who have a Shopify store and use WhatsApp
Potential issues if there are interruptions in the WhatsApp service
May need additional customer support if customers have issues with WhatsApp confirmation

Launched

Oct 03, 2021

Oct 20, 2024

Developer

Built by Shopify

Apps:

19399

Average Rating:

2.4

Reviews:

797,323

Built by Shopify

Apps:

19399

Average Rating:

2.4

Reviews:

797,323

Make Your Choice

Install App More info

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Compare Ex Smart Chat Order vs WhatFlow‑Chat Automation

Ex Smart Chat Order

WhatFlow‑Chat Automation

Ex Smart Chat Order