Compare DC: Marketing on WhatsApp API vs TextYess

Name: TextYess
Brand: Shopify

DC: Marketing on WhatsApp API

Manage Customer Service on WhatsApp, send Marketing Broadcasts

TextYess

Automate customer support on WhatsApp with AI.

DC: Marketing on WhatsApp API

Manage Customer Service on WhatsApp, send Marketing Broadcasts

TextYess

Automate customer support on WhatsApp with AI.

Rating

187 Reviews

8.7

48 Reviews

7.9

Pricing

Install App More info

Features

Email integration
Unified dashboard
Whatsapp broadcasts
Multichannel messaging

Automated responses
Order processing
Ai-driven chat

Screenshots

DC: Marketing on WhatsApp API screenshot

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Pros

Superb customer service with prompt issue resolution, often within hours
Easy API integration, making it user-friendly even for those not technically inclined
Useful and feature-rich for customer service and marketing broadcasts
Highly recommended by long-term users who have used it for multiple brands
Value for money with a fair offering of features

24/7 real-time responses to customer inquiries
Automates order status updates, product suggestions, and provides checkout links
Trained on the entire product catalog and FAQs, enhancing the specificity and accuracy of responses
Proactively engages with customers during key moments such as abandoned checkouts and post-purchase follow-ups
Enables targeted WhatsApp marketing campaigns with a single click
Supports all languages, broadening customer reach
Quick setup process (up and running within 5 minutes) without needing technical skills

Cons

Occasional bugs, particularly related to Meta issues
Some features may still be in development or need updates/fixes

Dependence on AI may lead to occasional inaccuracies in responses
Limited customization options for businesses with unique requirements
Potential language translation issues for complex queries
Privacy concerns regarding customer data and information being handled by AI

Launched

Jan 24, 2021

Sep 13, 2023

Developer

Built by Shopify

Apps:

18600

Average Rating:

2.4

Reviews:

764,043

Built by Shopify

Apps:

18600

Average Rating:

2.4

Reviews:

764,043

Make Your Choice

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Compare DC: Marketing on WhatsApp API vs TextYess

DC: Marketing on WhatsApp API

TextYess

DC: Marketing on WhatsApp API