Compare CK: Abandoned Cart & Chat vs DC: Shared Inbox & AI Helpdesk

Name: DC: Shared Inbox &amp; AI Helpdesk
Brand: Shopify

CK: Abandoned Cart and Chat

Automated Abandoned cart recovery. WhatsApp Chat widget.

DC: Shared Inbox & AI Helpdesk

Manage Customer Service on WhatsApp, send Marketing Broadcasts

CK: Abandoned Cart and Chat

Automated Abandoned cart recovery. WhatsApp Chat widget.

DC: Shared Inbox & AI Helpdesk

Manage Customer Service on WhatsApp, send Marketing Broadcasts

Rating

258 Reviews

9.2

180 Reviews

8.7

Pricing

Install App More info

Features

Automated cart recovery
Whatsapp chat widget
Order notifications
Cod confirmation
Shipping confirmation
Customizable chat button
One-click setup
Automated order confirmation
Shipping alerts
Cod verification
Collect reviews
Loox reviews integration
Multiple agent support
Out of hours support
Order crm integration

Email integration
Unified dashboard
Whatsapp broadcasts
Multichannel messaging

Screenshots

+ 3 more

DC: Shared Inbox & AI Helpdesk screenshot

+ 3 more

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Pros

Automatically sends abandoned cart recovery messages through WhatsApp, increasing conversion rates.
Automated order confirmation, shipping alerts, and COD verification to enhance customer trust.
WhatsApp chat widget allows customers to get instant answers and make purchases.
Easy customization and one-click setup for the WhatsApp chat and share button.
Integrates seamlessly with review collection platforms like Loox and Judge.me.
Supports multiple agents, out-of-hours support, and offers an order CRM for WhatsApp chat.
Highly praised customer support that is fast and efficient.

Superb customer service with prompt issue resolution, often within hours
Easy API integration, making it user-friendly even for those not technically inclined
Useful and feature-rich for customer service and marketing broadcasts
Highly recommended by long-term users who have used it for multiple brands
Value for money with a fair offering of features

Cons

Some users may find the initial configuration complex without assistance.
Limited feedback on potential limitations or areas for improvement due to overwhelmingly positive reviews.

Occasional bugs, particularly related to Meta issues
Some features may still be in development or need updates/fixes

Launched

Jun 24, 2020

Jan 24, 2021

Developer

Built by Shopify

Apps:

17942

Average Rating:

2.5

Reviews:

731,381

Built by Shopify

Apps:

17942

Average Rating:

2.5

Reviews:

731,381

Make Your Choice

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Compare CK: Abandoned Cart & Chat vs DC: Shared Inbox & AI Helpdesk

CK: Abandoned Cart and Chat

DC: Shared Inbox & AI Helpdesk

CK: Abandoned Cart and Chat