Compare Chatra — Live Chat & Chatbot vs tawk.to Live Chat

Name: tawk.to Live Chat
Brand: tawk.to

Chatra — Live Chat & Chatbot

Chat with site visitors to boost engagement and drive sales.

tawk.to Live Chat

Monitor and chat with site visitors in real time.

Chatra — Live Chat & Chatbot

Chat with site visitors to boost engagement and drive sales.

tawk.to Live Chat

Monitor and chat with site visitors in real time.

Overview

What is tawk.to Live Chat?

Tawk.to is a free live chat app for Shopify that offers real-time customer support, ticketing, and knowledge base features. It’s ideal for businesses looking for a cost-effective way to manage customer inquiries.

Key Strengths:

Completely free with no hidden costs
Unlimited agents and chat history
Built-in ticketing and reporting tools

Rating

302 Reviews

7.7

88 Reviews

5.1

Pricing

Install App More info

Features

Social media integration
Live chat
Chatbot automation
Real-time visitor tracking
Cross-device support
Shared inbox
Cart saver
Targeted chats
24/7 support

Crm integration
Order management
Ticketing system
Real-time chat
Knowledge base
Canned responses
Unlimited messaging
Mobile connectivity
Personalized greetings
Unlimited agents

Screenshots

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Pros

Boosts engagement and drives sales
Offers Live Chat, Chatbot, Cart Saver, and Shared Inbox tools
Allows cross-selling products to increase average order value
Proactively reaches out to customers stuck at checkout
Enables sending targeted chats and providing 24/7 automated customer support
Connects social and email channels to manage all conversations from one spot
Intuitive interface for seamless integration
Real-time insights into visitor activity on the website
Available on Windows, Mac, Android, and iOS

Monitor and chat with site visitors in real time
Unlimited messaging, ticketing, and agent seats
Multi-platform support including iOS, Android, Windows, and Mac OSX
Seamless integration with Shopify store
Comprehensive features including CRM, knowledge base, and ticketing system
Ability to view and manage Shopify orders directly from chats and tickets
Personalize greetings with triggers based on location, past visits, and more
Canned 'shortcut' message templates for fast and accurate responses
Manage unlimited customers and organizations in CRM
24x7 live assistance from support team

Cons

Instances of the app suddenly stopping to work after long-term use
Customer support perceived as ineffective
Potential disruptions could lead to hassle for both users and their customers

May require some time to fully understand and utilize all features
Potential for frequent notifications if not properly configured
Reliance on continuous internet connection for real-time interaction
May require regular updates to maintain compatibility and performance
Possible integration complexities with certain custom Shopify setups

Launched

Oct 28, 2015

Nov 15, 2015

Developer

Built by Shopify

Apps:

16460

Average Rating:

2.4

Reviews:

529,604

Built by tawk.to

Apps:

Average Rating:

3.1

Reviews:

Make Your Choice

Install App More info View alternatives

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Compare Chatra — Live Chat & Chatbot vs tawk.to Live Chat

Chatra — Live Chat & Chatbot

tawk.to Live Chat

Chatra — Live Chat & Chatbot