Compare 17TRACK Order Tracking vs syncX: Fulfill Tracking

Name: syncX: Fulfill Tracking
Brand: SyncX

17TRACK Order Tracking

Effortlessly track, protect, & sync orders for happy customers

syncX: Fulfill Tracking

Auto Fulfillment & order tracking via FTP/SFTP, spreadsheet

17TRACK Order Tracking

Effortlessly track, protect, & sync orders for happy customers

syncX: Fulfill Tracking

Auto Fulfillment & order tracking via FTP/SFTP, spreadsheet

Overview

What is 17TRACK Order Tracking?

17Track is a global order tracking app that supports over 1,000 carriers worldwide. It helps Shopify store owners provide real-time tracking updates to customers.

Key Strengths:

Wide carrier support (1,000+ carriers)
Multi-language and multi-currency support
Customizable tracking page

What is syncX: Fulfill Tracking?

SyncX FulfillSync is a Shopify app designed to automate order fulfillment, inventory syncing, and shipping workflows. It integrates with multiple sales channels and logistics providers.

Key Strengths:

Advanced automation for order processing
Multi-channel inventory synchronization
Customizable fulfillment rules

Rating

2,307 Reviews

9.6

45 Reviews

9.1

Pricing

Install App More info

Features

Global order tracking
Self-service tracking
Status notifications
Featured products upsell
Hide off-shore fulfillment
Paypal push integration
Customized tracking page
Triggered email notifications
Buyer protection options
Insightful shipment analytics

Auto fulfill orders
Update tracking info
Fetch order files
Partial fulfillment
Match order numbers

Screenshots

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Pros

Effortlessly track, protect, & sync orders to improve customer satisfaction
Reduces customer service requests by providing a self-service tracking page
Increases upsell and cross-sell opportunities via status notifications and featured products on the tracking page
Provides global tracking for both international and domestic packages
Allows customization of the tracking page, enhancing brand experience
Triggered email notifications to inform customers about order status changes promptly
Buyer protection features against loss, damage, and delay
Provides insights into shipment delivery and performance exceptions
24/7 customer support through chat or email
User-friendly interface praised for its intuitive design
Comprehensive carrier support consolidating a wide range of shipping companies worldwide
Real-time tracking keeps users informed about the status of their shipments
Free plan available which is beneficial for startups
Positive feedback on reliability and precision in order tracking
Notable support teams and responsive customer service

Automates bulk order tracking from various shipping files, reducing manual work
Compatible with multiple file sources such as email, FTP/SFTP, and Google Sheets
Automatically matches order numbers and updates tracking info, reducing WISMO (Where Is My Order) inquiries
Supports fulfillment from various sources like vendors, suppliers, drop shippers, and 3PL couriers
Can handle multiple tracking numbers for partial fulfillment
Does not require editing of raw files from 3PL couriers

Cons

Issues with technical problems and poor development have been reported
Some updates have caused significant issues, such as shutting down the checkout process
Instances of inadequate customer support and communication, particularly post-purchase
Potential language barriers with the support team

May require initial setup and configuration to integrate with existing systems
Potential compatibility issues with some less common couriers or file formats
Dependency on external file sources like FTP/SFTP may pose security risks if not managed properly
Limited flexibility if a custom solution is needed for specific fulfillment scenarios not supported by the app

Launched

Jan 03, 2021

Aug 26, 2015

Developer

Built by 17TRACK

Apps:

Average Rating:

4.9

Reviews:

2,307

Built by SyncX

Apps:

Average Rating:

3.7

Reviews:

1,003

Make Your Choice

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Compare 17TRACK Order Tracking vs syncX: Fulfill Tracking

17TRACK Order Tracking

syncX: Fulfill Tracking

17TRACK Order Tracking