Customers start returns in a portal under your store's name, using order and email verification. Review requests against your return rules and customer evidence. Optional AI review provides suggestions; you approve or decline. Upload a carrier-prepared return-label PDF, record receipt and resolve refunds with explicit confirmation. Track case activity and key customer email updates, subject to your settings and usage limits.

• Branded customer portal with order and email verification
• Every case arrives matched against your published return rules
• Optional AI evidence review supports your manual return decision