eChat is a versatile online chat tool designed to facilitate seamless customer interactions directly on your website, allowing clients to access assistance at their convenience. By integrating smart bots, the app enables customers to independently resolve more tasks, while support staff can focus on complex issues only when necessary. It leverages customer data to craft personalized and interactive conversations tailored to individual needs. eChat supports continuous cross-channel dialogues, ensuring customers never have to repeat themselves. With its intelligent AI-powered bots, the app extends service capabilities and streamlines support processes. Additionally, it features a robust ticketing system for tracking, prioritizing, and resolving customer support requests efficiently. This comprehensive approach not only enhances customer satisfaction but also optimizes the workflow of support teams.