AI-made photos have made fake damage claims easy to submit and hard to catch. Verilo sends your customer a link to a short live check on their phone. It scans the shipping label against the order, matches the item to the product purchased, and confirms a real object is in front of the camera, not a screen. Your team gets a clear Result of Verified, Needs Review or Unable to Verify inside the helpdesk ticket, so genuine customers get refunded faster and fake claims are stopped.

• Live, guided verification on the customer's phone, with no app to install
• Shipping label validated against the order's tracking number
• Product identity matched to the original order product image
• Detection of screen replays, reused images and AI-generated media
• Verification Results delivered directly in Gorgias and Zendesk