Customers ask about their orders on WhatsApp, Instagram, and Messenger, and those messages often arrive outside business hours. Leaf reads your Shopify order data and answers them directly, so shoppers get order status, tracking, and delivery estimates without waiting for a reply. It answers policy questions from notes you write yourself, and verifies a customer's identity before sharing order details. When Leaf is unsure, it passes the conversation to your team with the full history.

• AI answers customer questions on WhatsApp, Instagram, and Messenger
• Order confirmation, shipping, and cancellation updates over WhatsApp
• Answers policy questions from a knowledge base you write