ShopScout is an AI-powered customer support assistant for Shopify stores. It helps shoppers find products, check availability, track orders, understand store policies, and get guidance on returns or refunds. Merchants can configure the bot, add FAQs and store-specific answers, and enable it with a theme app embed. It uses Shopify catalog, inventory, order, and fulfillment data to provide relevant answers and escalate requests needing human support.

• Product discovery and availability search
• Order tracking and delivery support ,Returns and refund guidance
• Custom FAQs and store-specific answer
• Shopify cart and checkout handoff and Order tracking and fulfillment status
• Email/OTP verification for protected order requests and Human support escalation