DeskLeap brings a complete helpdesk into your Shopify store. Stop switching between tabs — view, reply, and resolve customer tickets without ever leaving your admin. Embed a live chat widget on your storefront so shoppers get instant answers while they browse. Build a self-service knowledge base to reduce repetitive questions and cut ticket volume. Set SLA rules, auto-assign agents, and track resolution times to keep your team accountable.

• Ticket management with priority, status, and agent assignment
• Real-time live chat widget embedded on your storefront
• Self-service knowledge base with organized help articles