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Customer reviews: YSMS ‑ SMS Marketing

Develop by inkOfPixel

Reviews (53)

Overall rating
4.4

What Merchants Think

Overall, merchants express high satisfaction with "YSMS ‑ SMS Marketing" for its ease of use, effectiveness in direct customer outreach, and exceptional customer service. Many users praise the app as being among the best in the SMS marketing category due to its robust features and the supportive team behind it.

Key Strengths

  • Easy setup and user-friendly interface.
  • Excellent customer support, noted for their quick response and assistance.
  • Effective SMS delivery with noticeable positive impact on customer engagement and sales.
  • Customization options for targeting audiences in their local languages.
  • Innovative features that are intuitive and useful for marketing campaigns.

Common Concerns

  • Issues with account blocking, often perceived as mistakenly identifying stores as spam.
  • High costs associated with sending SMS messages for some users.
  • Occasional bugs and issues with features such as checkout recovery.
  • Problems with contact list synchronization and uploading via CSV.

Final Thoughts

"YSMS ‑ SMS Marketing" is generally well-received by merchants, with many considering it a standout app in the SMS marketing space. Its ease of use, effective features, and particularly strong customer service make it a preferred choice for many. However, there are some concerns about technical issues and cost, which may require attention for improvement. Overall, it's a highly recommended tool for those seeking to enhance their direct marketing efforts.

HPU Athletic

Jul 28, 2025  on Shopify

4FurBaby

Jul 24, 2025  on Shopify

I really like this app — it has helped me solve my SMS marketing problems, and the customer service is always quick to respond. I look forward to continuing to use it.

Optimo Suisse

Jul 23, 2025  on Shopify

An incredibly easy app to set up and super profitable!

RebelRosa

Jul 08, 2025  on Shopify

It's amazing for abandoned carts!! Even better than email, it really makes you money. And support is also very efficient, quick and kind. Congrats!!

Bellewood Designs

Jul 07, 2025  on Shopify

App is as described and support is even better!

Style By Marit LLC

Jun 26, 2025  on Shopify

Andrea Foletto was very quick to respond and give me step by stem solution for my issue and it was resolved immediately. thank you for great customer service.

Lens Diary 美目日誌台灣

May 30, 2025  on Shopify

Excellent support, they always response quick !

Scrappy Boy Stamps

May 23, 2025  on Shopify

So far so good! I have only used it twice and it's easy for someone who isn't super techie. Also, their customer service is FAST & excellent! I'm excited to continue using it! Editing 5/23/25 to add: You can't go wrong with this app. If there is an issue they fix it FAST! The support is TOP NOTCH! Shopify could learn something about support from these guys!! THANK YOU!

Dolly Noire

May 15, 2025  on Shopify

Ottima app, semplice ed efficace! Abbiamo iniziato a usare YSMS per le nostre campagne SMS e siamo rimasti davvero soddisfatti. L’interfaccia è intuitiva e ci ha permesso di partire subito senza bisogno di lunghe configurazioni. Ottimo anche il supporto clienti: rispondono in modo rapido e sono molto disponibili.

Novem

May 06, 2025  on Shopify

Muy satisfecho con Ysms. La plataforma es fácil de usar, intuitiva y ofrece herramientas muy útiles para recuperar carritos, enviar campañas SMS y automatizar el seguimiento con los clientes. Desde que la usamos hemos visto una mejora clara en la conversión. Además, el soporte es rápido y eficaz. ¡Recomendado totalmente para tiendas online que quieren vender más!

Scrappy Boy Stamps

Apr 18, 2025  on Shopify

So far so good! I have only used it twice and it's easy for someone who isn't super techie. Also, their customer service is FAST & excellent! I'm excited to continue using it!

RepairMedia

Apr 02, 2025  on Shopify

Good service from the developer. Responded quickly to my support request and has nice features.

NutraCity

Mar 17, 2025  on Shopify

Staff here are absolutely amazing and very prompt at answering any queries. Really appreciate all their help, fantastic service, cannot recommend enough!

Gorilla Boyz Inc

Feb 14, 2025  on Shopify

Simple and functional design. Very straightforward and the Support team is always available, requests are processed very fast. Recommended.

2086STORE

Jan 29, 2025  on Shopify

OTTIMO

WOWGOOD

Dec 18, 2024  on Shopify

Very very very great sms solution, the best i have seen. The sms-service is instant. Plus it reacts to setting up flows per country separate in their own language. It works very great! Or customer service. Great app. Even greater service! I genuinely recommend

culturalcurios

Dec 08, 2024  on Shopify

I’ve been using YSMS for SMS marketing, and it’s been amazing for reaching my customers directly. The app makes it so easy to set up campaigns, send promotions, and even recover abandoned carts. It’s super user-friendly, even if you’re not a tech expert. Since I started using it, I’ve seen a noticeable increase in customer responses and sales. The SMS delivery is fast, and the personalization options make a big difference in connecting with my audience.

Dear Barber

Dec 01, 2024  on Shopify

Easy and convenient app to use so far. Helpful support.

ActiveLife MX

Nov 28, 2024  on Shopify

Great app and great customer service

BFIBER

Nov 27, 2024  on Shopify

I’ve been in the business for years and have tried countless SMS marketing apps, but this one truly stands out. The app itself is packed with features, easy to use, and offers great value for the price. However, what really makes the difference is the incredible team behind it. Their support and guidance have been exceptional—they go above and beyond to ensure everything runs smoothly. They’re not only knowledgeable but also genuinely kind and approachable, which is rare to find. Highly recommend this app for anyone serious about SMS marketing!

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