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Customer reviews: Yotpo Subscriptions

Develop by Yotpo

Reviews (189)

Overall rating
4.7

What Merchants Think

Merchants generally have positive feedback about the "Yotpo Subscriptions" app. Many users commend the ease of use, seamless integration, and exceptional customer service provided by the support team. However, some have faced significant challenges during migration and expressed dissatisfaction with specific limitations and bugs present in the app.

Key Strengths

  • Excellent customer support, with quick and effective assistance.
  • Easy-to-use interface and simple setup process.
  • Effective integration with merchants' existing systems, enhancing user experience.
  • Responsive and professional support staff, often praised individually for going above and beyond.

Common Concerns

  • Issues during the migration process, leading to functionality problems.
  • Some missing features and customization limitations (e.g., subscription widget installation).
  • Recurring bugs related to subscription functionalities, like unwarranted shipping charges.
  • Occasional inconsistency between sales promises and actual support capabilities.

Final Thoughts

Overall, the "Yotpo Subscriptions" app is well-received for its functionality and outstanding customer support, often making it a preferred choice over competitors. Despite some challenges faced during migrations and encountered bugs, the platform continues to be a valuable tool for merchants looking to manage subscriptions effectively.

Loubier Gourmet

Jan 07, 2025  on Shopify

Great service. Get the job done right away. Orland was a magician. Highly recommended.

Phreshly

Jan 02, 2025  on Shopify

Orland was crucial in helping us set up yupto, the level of professionalism and assistance offered was unparalled. Thank you mate.

Surrey Cigars

Oct 29, 2024  on Shopify

The app is simple to understand, great to use and works really well on the front end of the site. When I needed help, Alex was able to jump in and support me quickly and effectively. Very happy.

Rizos Curls

Oct 15, 2024  on Shopify

Great customer service team. I've had the pleasure of reaching out through the chat box a few times and have had great experiences each time. Today I reached out and Cyrus Jay helped get my issue resolved within minutes!

Good Clean Love

Oct 10, 2024  on Shopify

Chatted with Danilyn D. today regarding Yopto subscription instructions for our customers. She kindly wrote up a document for us to add to our FAQ page. This is hugely appreciated an added benefit to Yopto business customers. Thank you so much for going the extra mile to send that to us!

Tired & Wired Coffee

Oct 08, 2024  on Shopify

great and efficient help from Regie Lesondra Bornea. helped solve some technical and stylistic help in less than a few hours!

Divine Light Codes

Sep 29, 2024  on Shopify

Irvin N. is very helpful customer service agent. He understood my questions and went above and beyond in helping me to get this app set up. I hope all of my future communications with Yotpo will be just as positive! Thanks, Irvin! I am new to the app and am looking forward to using it and learning more.

Organic Baobab

Sep 22, 2024  on Shopify

Thank you for the customer support Orland. Great work and technical difficulties were sorted out very quickly.

Mitra9

Sep 21, 2024  on Shopify

The customer support is on point! Messaged support and within an hour they had the ticket resolved.

Scoops

Aug 26, 2024  on Shopify

I've just started with the app but so far so good. It's easy to use and looks nice on the site as well. I had an issue with set up and AJ was fantastic support!!

Plant Veda

Aug 23, 2024  on Shopify

Great and easy to use app for managing subscriptions. Excellet Customer support.

Crossfly

Aug 20, 2024  on Shopify

Excellent customer service.

Sweet Freedom

Aug 14, 2024  on Shopify

Very quick and responsive customer service. Jeffrey fixed the problem we were having (customers couldn't see their subscription page) within 10 mins. Easy to get hold of via the chat screen and appreciate the swift fix.

Jamieson Vitamins

Aug 06, 2024  on Shopify

Radly was exceptional in helping us migrate 5 storefronts from our previous solution.

Valkryie

Jul 29, 2024  on Shopify

Irvin N was absolutely amazing at fixing my problem! He was able to manually add the code when my widgets would not populate on my store and saved my day! He quickly identified and fixed the problem while remaining professional and friendly! Now my customers can get their Beard Care Products on subscription!

Saie

Jul 16, 2024  on Shopify

My Customer Service team and I are happy with the Yotpo Subscriptions app. Sheen helped us migrate from our previous subscription platform and was very easy to work with and highly knowlegeable. The switch was mostly done on his end and the tool allowed me and my Dev team to easily work on the front-end design side of things. Administering the program is easier on us and helping our customers is easier for my Customer Service team. Next, we'll be working on strategies for improving the program and expanding our reach with our Customer Success Manager. Overall, this has been a smooth and fruitful switch.

Brown Girls Hair

Jul 07, 2024  on Shopify

I had an issue with the subscription option not showing on my website. I did the chat with Christopher and he discovered that the code was not on my website and fixed it in minutes. This is a great app for subscriptions and the customer service is great.

E & E Essentials

Jul 02, 2024  on Shopify

After updating my theme my subscription stop working. Christopher was able to fix my problem.

Mercy House Global

Jul 02, 2024  on Shopify

In the live chat, Christopher C helped me get exactly what and where I needed super fast. I was seriously stressing about something and he helped me quickly and efficiently!

Bundles and Drops of Glam

Apr 15, 2024  on Shopify

Best app ever. Best customer service. Thank you Thessanyl V for your help and support.

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