Taranker.Com Logo
Xero logo

Customer reviews: Xero

Develop by Xero

Reviews (40)

Overall rating
3.3

What Merchants Think

Xero receives mixed reviews from its users, highlighting its ability to streamline business processes and its ease of use for some merchants. However, many others have pointed out significant issues related to the app’s customer service and functionality, particularly in terms of its ability to accurately sync data and generate invoices.

Key Strengths

  • Streamlines business processes and saves time
  • Easy setup and initial integration
  • Effective for reconciling ecommerce transactions
  • Good customer support when issues are identified

Common Concerns

  • Issues with syncing customer and product data
  • Inaccurate or missing invoice generation
  • Poor customer service and lack of responsiveness
  • Problems with handling VAT and payment gateways
  • Subscription and billing issues

Final Thoughts

While Xero provides certain benefits that can enhance ecommerce operations by reducing manual tasks and simplifying reconciliations, several users have encountered critical issues related to data accuracy and customer service. These concerns may particularly affect merchants dealing with complex VAT scenarios or those requiring prompt support. Overall, potential users should weigh these strengths and limitations when considering Xero for their business needs.

I-CANOE

Jan 09, 2025  on Shopify

Terrible app. Does not sync customer date or product data or stock. Formats VAT incorrectly on what it does sync. I expect much better from Xero.

Shoobie

Nov 01, 2024  on Shopify

Absolutely useless app. Does not create invoices for each shopify sale so its left me having to do these manually. Do not recommend at all.

Bonearrow

Jul 03, 2024  on Shopify

Easy to set up. No major issues, however could be more user friendly, find it difficult to navigate.

S & D's Value Store

Jun 25, 2024  on Shopify

stainless integration and easy to use. Set up was a breeze, I made sales they go into zero what more could I want?

The Fight Club

Jun 13, 2024  on Shopify

Makes my life so easy with this app. Setup take a couple of minutes then all you need to do is sit back and the app does the rest. Thank you

Blink Box

Jun 11, 2024  on Shopify

Unfortunately learned the hard way app doesnt tell you its not generating invoices (didnt realise i was on a plan that maxed out at 20 per month). Doesnt make third party (paypal / afterpay) payments easy to reconcile. Also doesnt cope with paypal refunds. Dont think this should cost Aus users, its a standard offering by quickbooks. Will look to move away from Xero shopify integration as i think others exist.

Growers Hub

Apr 19, 2024  on Shopify

Xero integration is awesome and has helped streamline our business processes. good support if you have any issues.

Mothers Mylk

Apr 18, 2024  on Shopify

This App makes reconciling ecommerce transactions easier! Saves me time and brain power. Would recommend.

Anchorman

Apr 12, 2024  on Shopify

I couldn’t do business without this app. It works seamlessly with shopify/xero and handles all the scenarios with overseas sale gst etc.

ProExcel

Feb 27, 2024  on Shopify

Irfan was a fantastic help. Efficient, clear in communicating, and picked up on the issue I was trying to explain, straight away. Swift resolution and very responsive. Thank you so much Irfan!

Brightr® Sleep

Aug 23, 2023  on Shopify

I have uninstalled the app, and still getting charged. There is no customer service, this is absolutely insane. STOP CHARGING ME, I have cancelled subscription few weeks ago!!!!!!!

Luxi Living

Jul 25, 2023  on Shopify

We thought trial is missing the full functionality but the subscriptions was no good either. Found that it doesn't push all different payment gateway info into Xero. Didn't use the trial and payed for the app only finding that the it wont be any good for us. They don't even refund you if you can't use the subscription. Would recommend to use other app rather then wasting time dealing with Xero customer service which is non existent when comes to Shopify.

WinterGardenz Australia

Jun 29, 2023  on Shopify

Terrible, no customer service and integration is non-existent. It pulls over lump sum amounts, creating random customers, no invoice item breakdown...very frustrating. Shopify just refers you to Xero, who offers no support.

MyFooDen

Apr 05, 2022  on Shopify

Xero integration is grossly deceitful! If you run a Shopify store and have multiple transactions with varying VAT rates or if not all your transactions are either with VAT or without VAT, than this app will not work for you at all. On top, it will cause costly troubles. Our experience so far has been terrible and the integration caused us to declare WRONG vat return figures. Before they say we were supposed to check each box and each transaction line behind it, we say: Are you not our "beautiful online accounting software" that is supposed to "seamlessly automatise" transactions? Apparently not. Here are the highlights of our experience with them so far: 1. First, they claim to be a "beautiful online accounting software", yet EVERY TIME we interact with them, either by call or through a case, we are being referred to seek advise from a qualified/professional third party accountant. REALLY? We thought that is what Xero is and this is what Xero claims, obviously, flagrantly deceitful. 2. It does not sync your shopify transactions correctly. You will end up with multiple transaction lines with no information on which one has VAT attributed and which one does not. Very deceitful. 3. They claim you will save time by eliminating the stress of manual data entry. WRONG and deceitful. This is exactly what they asked me to do when confronting about the errors and troubles the integration brings along. We do not recommend Xero, based on the points above.

Scroll to Top