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Customer reviews: Wrapped: Gift Wrap & Messages

Develop by Shopify

Reviews (120)

Overall rating
4.8

What Merchants Think

Merchants generally express high satisfaction with "Wrapped: Gift Wrap & Messages". They appreciate its seamless integration with their online stores and the unique functionality it offers, such as the ability to associate gift messages with specific products rather than just the cart. The app is praised for enhancing user experience and meeting specific business needs efficiently.

Key Strengths

  • Exceptional customer support—responsive, patient, and often exceeds expectations.
  • Easy to install and customize, with a user-friendly interface.
  • Unique functionality that associates gifts and messages with individual products.
  • Reliable performance with minimal issues reported post-installation.
  • Valuable for various business types, from florists to general retailers.

Common Concerns

  • Some reports of conflicts with discount and bundle applications.
  • Occasional mentions of customer support being unresponsive, though these are exceptions.

Final Thoughts

"Wrapped: Gift Wrap & Messages" is highly regarded by merchants for its innovative features and particularly outstanding support services. While a few concerns exist, primarily concerning integration with other apps, the general consensus is positive, highlighting its role in enhancing customer satisfaction and operational efficiency.

Fred & Emily

Dec 08, 2025  on Shopify

Brownika Accesorios

Nov 30, 2025  on Shopify

Zorro y Jaguar

Nov 28, 2025  on Shopify

Shrimp and Grits Kids

Oct 31, 2025  on Shopify

Twenty Three Living

Oct 28, 2025  on Shopify

Alice Walk

Oct 28, 2025  on Shopify

This app has been great. We really like how much you can customize the widget, and where it can be added (cart, PDP, excluding products by tag, etc). Excellent support too! Some shopify gift wrap apps are very clunky - not this one!

Spring Lake Kids

Oct 26, 2025  on Shopify

Easy to use. Has worked well from the client experience perspective.

Ragbagstudio

Oct 24, 2025  on Shopify

Cheese Therapy

Jun 17, 2025  on Shopify

Configuration problem solved quickly by a real human. Great service.

MoodCompanyNL

May 26, 2025  on Shopify

Perfect App. Customers react great on the wrapping option. Great support.

The Wine Shop

May 09, 2025  on Shopify

Wrapped is the best Gift Messaging app we've found – and we've tried a lot! We've tested numerous options, but none matched the functionality and user experience of Wrapped at a fair price. While we've only explored the Gift Wrapped side of the app briefly, we’re confident it will become a valuable tool for us in the near future – especially in terms of revenue generation. The app is already proving its worth. We’d like to extend a special thank you to the Wrapped team for going above and beyond. They took the time to create a custom workaround when a conflict arose with another bulk-buying app we were using. Their developer was determined to ensure Wrapped integrated seamlessly with our store, and they succeeded. And the best part? We received our first gift message order just hours after installation!

Liberty Puzzles

Mar 31, 2025  on Shopify

Ok. I searched FOREVER and tried so many different gifting apps. This is the one! A few highlights: - you know all the exceptions you have? They handle it all. Exclude this, tie this to that. Don't show it here, show it here. They have thought of it all. - the interface is simple, lots of toggles. You want it to do this? Yes/No. What about this? yes/no. - This guy Adam is the bomb. He responds during U.S. work hours and is great. Overall, sophisticated yet simple. Why can't they all be like this? SOOOOO Good.

Luxury Spa Robes

Mar 26, 2025  on Shopify

The support from the team on Wrapped is outstanding. They go above and beyond to help make their app flow seamlessly with other integrated services and apps. I thought it wouldn't work for me, but their team reached back out and helped me get it up and running with success and efficiency. Great app! Incredible service. Bravo!

Prestige Home

Mar 22, 2025  on Shopify

Applicazione perfetta, sempre in continuo aggiornamento. Il team di assistenza è sempre molto disponibile. Nessun aspetto negativo da evidenziare. Bravi

Ultimate Gifts MS

Mar 21, 2025  on Shopify

Wrapped is a great app for gift stores like our's! Adam offers great customer support, too!

BohemianWayofDesign

Mar 10, 2025  on Shopify

Super einfach zu bedienen. Hilft um meinen Kunden eine seperate Geschenklösung anzubieten. Der Support ist auch mehr als freundlich und hilft bei jedem Problem :)

Natori Sandbox

Feb 10, 2025  on Shopify

Great support. Easy to use.

Pressie

Feb 09, 2025  on Shopify

I can't say enough good things about the Wrapped app and the incredible support I received. They helped me every step of the way—on a Sunday, no less—Big Game Sunday at that! Their kindness, patience, and generosity with their time truly stood out. They were not only informative but went above and beyond to ensure I felt confident using the app. If you're considering Wrapped, don’t hesitate. The app is fantastic, and the support is unmatched. 10/10 Highly recommend!

Shop Ryan Porter

Nov 28, 2024  on Shopify

Great customer service!

Bernal Cutlery

Oct 19, 2024  on Shopify

The apps functions as it should and interacts with our customers and admin without any issues. We did initally run into an integration issue when we started using the app last year just before the holidays Adam's support on this app was crucial. He understood the urgency to get the problem solved and responded and fix the problem infinity faster than it took the time for me to write the review. His service was so effective that I couldn't not come back and leave the review.

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