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Customer reviews: Wrapped: Gift Wrap & Messages

Develop by Alacart Apps

Reviews (116)

Overall rating
4.8

What Merchants Think

Merchants generally express high satisfaction with "Wrapped: Gift Wrap & Messages". They appreciate its seamless integration with their online stores and the unique functionality it offers, such as the ability to associate gift messages with specific products rather than just the cart. The app is praised for enhancing user experience and meeting specific business needs efficiently.

Key Strengths

  • Exceptional customer support—responsive, patient, and often exceeds expectations.
  • Easy to install and customize, with a user-friendly interface.
  • Unique functionality that associates gifts and messages with individual products.
  • Reliable performance with minimal issues reported post-installation.
  • Valuable for various business types, from florists to general retailers.

Common Concerns

  • Some reports of conflicts with discount and bundle applications.
  • Occasional mentions of customer support being unresponsive, though these are exceptions.

Final Thoughts

"Wrapped: Gift Wrap & Messages" is highly regarded by merchants for its innovative features and particularly outstanding support services. While a few concerns exist, primarily concerning integration with other apps, the general consensus is positive, highlighting its role in enhancing customer satisfaction and operational efficiency.

Pressie

Feb 09, 2025  on Shopify

I can't say enough good things about the Wrapped app and the incredible support I received. They helped me every step of the way—on a Sunday, no less—Big Game Sunday at that! Their kindness, patience, and generosity with their time truly stood out. They were not only informative but went above and beyond to ensure I felt confident using the app. If you're considering Wrapped, don’t hesitate. The app is fantastic, and the support is unmatched. 10/10 Highly recommend!

DKHOUN

Jan 24, 2025  on Shopify

NOT RECOMMENDED Very VEry bad customer support Not responding and offline all the time the app conflict with others discount and bundle apps

Bernal Cutlery

Oct 19, 2024  on Shopify

The apps functions as it should and interacts with our customers and admin without any issues. We did initally run into an integration issue when we started using the app last year just before the holidays Adam's support on this app was crucial. He understood the urgency to get the problem solved and responded and fix the problem infinity faster than it took the time for me to write the review. His service was so effective that I couldn't not come back and leave the review.

Pure Otago Cherries

Sep 03, 2024  on Shopify

Finally! An App that does not put gift message/wrapping/notes data in the cart notes! This means you can actually have gift messages or order notes per PRODUCT, not per cart. We've been searching for this solution for ages so its been a massive win. The support is amazing and super responsive. They even helped us with advice on an issue not directly related to the app, which was above and beyond what we expected.

Tara Chial

Jul 10, 2024  on Shopify

Great app. customer service is also great and fast. I really liked that the gift wrapping appears on the order with a code that specifies which item needs to be wrapped. That way theres no confusion on what item you need to wrap if there are multiple items. Real easy to install and customize.

Tayla Made Flowers

Jul 02, 2024  on Shopify

Great app for my floristry business, works amazingly and shows up perfectly for my customers! Adam was helpful to customise on how the app showed in the cart and communication is top notch!

Edith & George

Apr 13, 2024  on Shopify

Very easy app to install, with well thought through features. It works really well for us and enables us to offer gift options exactly as we would like to. The thing that really makes it for us though is the support - super responsive, helpful and friendly. We spotted an issue (with how Shopify was processing some of the app requests rather than a problem with the app itself) and even though it was not specifically a fault with the app and it was late on a Friday night Adam responded really quickly and had a workaround fix released during that night - all with regular updates. Really impressive service, would definitely recommend - we're a relatively new store too but the app more than pays for itself already.

SASKI

Apr 10, 2024  on Shopify

After installing Wrapped I had a few questions about onboarding and customising our store, Adam's assistance was thorough and responsive. Thanks!

The Beer Bouquet Company Ltd

Jan 24, 2024  on Shopify

A massive thank to you to Adam for all his help in getting the Wrapped app tweaked and working on our store - running checks to see how the wrapped options appear to the customer all went well and the changes look extremely good - really grateful for your help here Adam so many thanks for this.

LONGCHAMP

Jan 24, 2024  on Shopify

We've been using this app for a couple of weeks now and it's been working great. Adam was extremely helpful and accommodating with our requirements.

Ela & Earth

Dec 04, 2023  on Shopify

We have used this app for over 6 months now with no faults to mention. The app was seamless to install, any questions we had were answered promptly by the support team. If you are looking for a gift wrapping app, I highly recommend this one.

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