A case opens when a carrier scan reports a lost, damaged, delayed or returned shipment. Your team can open a delivered-but-not-received case on any shipment. Each case has an SLA timer, the carrier's claim deadline and a priority score. Your team refunds or reships the Shopify order from the case and exports a claim packet. A case closes as verified only after a successful refund transaction, a delivered scan on the reship, or a recorded claim payout. Requires a connected EasyPost account.

• Opens a case when a carrier scan reports loss, damage, delay or a return
• SLA timers by case type, carrier claim deadlines and in-app escalation alerts
• Refund, partially refund or reship a Shopify order without leaving the case
• Claim packet (PDF and ZIP) with scan history, evidence checklist, portal link
• Verified close needs a refund transaction, a delivered scan or a claim payout