Watermelon is an AI-powered customer support solution for Shopify merchants. By connecting directly to your Shopify store, Watermelon can answer customer questions about products, stock availability, order status, shipping, and returns using real-time store data. Customers get instant answers through natural conversations, while merchants reduce repetitive support requests, improve response times, and provide a improved shopping experience at scale.

• Answer product and order questions using your Shopify store data.
• Transfer conversations to your team when personal support is needed.
• Create, categorize, and route support tickets automatically.
• Track conversations, automation performance, and support insights.
• Retrieve order details and perform support-related actions in real time.