The basic version does not support custom code. The customer service team's response time is very slow, so I upgraded to the Business version. I provided feedback multiple times regarding adjustments to the form and voting styles (to better support a user-friendly experience), but the responses I received were basically all "We have forwarded your feedback to our technical team, and I will reply as soon as I have any news." The result is endless waiting. Furthermore, the team's response time is still very slow. They claim it's due to time differences, but I've already waited 24 hours without a response. Is this a time difference issue or a poor customer service quality issue? Please improve the quality of your customer service. For any company or team, this is a fundamental principle for going further and faster. Finally, you still haven't responded to my messages. I had no choice but to leave this comment here. To be honest, I am very disappointed.

We ran a small giveaway and couldn’t have asked for a better app. Setup was flawless, the support team was awesome, and everything worked exactly the way we needed it to. If you’re running any kind of giveaway, this is the app to use.

- Integrates very poorly with Shopify. - Web app is a bit glitchy when trying to edit/preview changes - Certain ViralSweep features that are advertised as being part of a plan are not actually full supported by Shopify and cannot be used. I read the (already extremely complicated) marketing documentation in advance to figure out what ViralSweep platform could/couldn't do. I then paid for a subscription, which I am fairly selective about and don't do often. My intention was to setup an enter to win campaign on my site with no purchase necessary. I spent several hours in ViralSweep designing and configuring this. I then went to install/embed it into my store, (a pretty basic thing that I would expect to be supported by an app like this that is in the Shopify app store). Unfortunately, my entry form/promo failed to show up in my theme despite a number of different approaches. I was told that promotions that don't require a purchase cannot be embedded into your theme. I have to say, this was a pretty disappointing experience. I'm generally wary about apps that are not "built for Shopify" and this is the exact reason. I would suggest contacting them to confirm your exact use case is supported before you subscribe. If not, just look somewhere else.

They have a great supportive team behind, and will help you troubleshoot literally anything you are having trouble with! 5 stars! great software

Incredible product support. Billie helped me with my promotion to ensure it was set up and working 100% prior to our launch date, the landing page, confirmation emails; post purchase actions she helped implement everything and when I had problems she was able to jump in and fix these promptly. We have used viralsweep for many of our giveaways and cannot recommend enough.

ViralSweep has been an absolute game changer for us. The platform is powerful, easy to use, and makes running giveaways so easy. What really stood out though was the customer service! Billie went above and beyond. She was incredibly patient, thorough, and genuinely cared about helping us get everything set up perfectly. Every question was answered with clarity and kindness and nothing ever felt too much trouble. If you’re looking for a platform that not only delivers results but also has a support team that truly has your back, these guys are the best! Couldn’t recommend them more highly!

ViralSweep is a great app and very easy to use. Setting up promotions is straightforward and it saves us a lot of time. What really stands out is their exceptional support. They respond quickly, are very helpful, and make sure everything runs smoothly. Highly recommended.

Application works as expected. I recommend to upgrade at the minimum to business on VS. If you run into any issues, you can contact their fantastic support team and they will help you out immediately during the weekdays! Thank you Maria :)

ViralSweep is hands-down the most effective app we’ve used for running sweepstakes and giveaways. The platform is intuitive, powerful, and incredibly well-designed. But what truly sets it apart is the customer support. They're responsive, knowledgeable, and genuinely committed to helping you succeed. One of the biggest advantages for us has been their ability to block and remove bot entries. It gave us peace of mind knowing that the results of our campaign were clean and credible. If you're serious about running a successful contest, this is the app to use.

customer service and overall experience was among the best ive ever experienced with any app. Highly recommend.