Useful App, But the Customer Support is Awful While the Vimonial Shoppable Video & UGC app is somewhat helpful, the customer support is shockingly bad. I waited for hours for a response, and even though Leon was marked as online, he completely ignored my questions. It’s beyond frustrating to be left hanging with no assistance when issues arise. The lack of care and responsiveness from their support team makes the app feel unreliable. Don’t waste your time if you expect even basic customer service—this experience has been a huge letdown.

This is a fantastic app! It took just 5 minutes to set up, and it looks amazing on the site. It offers so many features that can make your site stand out like the top-tier ones. I'm really happy I discovered this app and highly recommend everyone to give it a try!

App is great but it keeps crashing, when I try to upgrade it says Internal error, videos are slow in upload process

Estaba tratando de buscar algo así, y es app de verdad resolvió mi problema, me ayuda mucho con la prueba social de mi web y por consecuencia las ventas aumentan, muy recomendad!

Amazing customer service and the app has all the features I wanted. The app design looks great on my store. I'm very pleased. It's cool that you can shop from each video and there's a handy product expansion for more product info. Overall 5 stars

Amazing app and amazing customer service. Lionel helped me so much, I was completely lost in how to use this app and he made understanding it so easy. 10/10 recommend.

The support is damn good and the features are so good in customizable and so feature-rich just good to go with this amazing app to grow your business.

La seule application de témoignage qui permet d'intégrer des vidéos, ça me sauve la vie. Le support est super réactif et de bons conseils !

Amazing app. I use the app primarily to showcase custom ugc videos as testimonials on my product pages with gempages. I tried other apps like loox, but they dont have the functionality where you can add videos manually. Vimonial lets you manually add videos, which is a game-changer. You can either upload local videos or tiktok/instagram videos. This makes it perfect for brands that have a lot of influencer and ugc creator posts on social media. Customer service is also super responsive and helpful. They also listen to feedback and are open to adding new features which is a testament on how much they value customer satisfaction.

Kann diese App nur wärmstens empfehlen, da sie großen Mehrwert für Shopbetreiber bietet und sie einen großartigen Spport haben. Sowie einen kostenfreien Plan für 5 Videos zum testen. Keine Ladezeitenverzögerung etc... Bin echt begeistert...

Works like a dream to display uploaded video testimonials. Customer service was very helpful and quick to respond.

This app is phenomenal and I've newer experienced such a service as I had when I found some issues with it. I'm a graphic designer and and I want my sites look pixel perfect and when I noted the chat about some minor design issues they fixed them in in less than 5 minutes and and everything was perfect on my site as well! Also they we're willing to show and push unreleased features. Not sure is this new app or why it still hasn't that many users but I'm sure it soon will!