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Customer reviews: Helpful Product Reviews App

Develop by HelpfulCrowd

Reviews (399)

Overall rating
4.9

What Merchants Think

The "Helpful Product Reviews App" has garnered positive feedback from merchants, who find its features intuitive and its customer support exemplary. Many appreciate the seamless integration with platforms like Shopify and ECWID, emphasizing the importance of having a reliable app to manage reviews effectively. The support team, particularly Yusuf, is frequently mentioned for going above and beyond in assisting users, making the transition and trouble-shooting experiences smooth and satisfactory.

Key Strengths

  • User-friendly interface that simplifies collecting and managing reviews.
  • Exceptional customer service with quick responses, often addressing issues in real time.
  • Flexibility in use, such as the ability to migrate reviews between platforms with ease.
  • Effective integration with Shopify and support for multiple e-commerce platforms.
  • Robust functionalities that cater to essential business needs, including multi-platform support.

Common Concerns

  • The need for easier direct links from reviews to corresponding product pages.
  • Inefficiencies noticed when new themes or updates cause reviews to disappear, necessitating support intervention to resolve coding issues.

Final Thoughts

Overall, the "Helpful Product Reviews App" is highly appreciated by its users for its user-friendly design and reliable customer support. Despite minor drawbacks mostly related to navigational issues in review links, the app is seen as a valuable tool for enhancing the customer review process on e-commerce platforms. Given its strengths in customer service and its effective functionalities, the app is recommended for those looking to improve their review management systems.

Prosperitymirra

Dec 03, 2024  on Shopify

I have been using Helpfulcrowd from last two years now and I am very pleased with their service. Yusuf from its team is very proactive to resolve any queries or issues we face.

Nutrition Restore

Oct 20, 2024  on Shopify

I've been using Helpful Product Reviews on my Shopify store, and it's been a fantastic experience! The app's interface is very user-friendly, making it easy to collect and manage reviews. I needed a few design updates, and Yusuf from their support team was incredibly responsive and helpful, implementing the updates quickly via live chat. I really appreciate their promptness and excellent customer service. Highly recommend this app!

chorusforlife

Oct 14, 2024  on Shopify

Yusuf was very helpful with our transition from Ecwid to Shopify - he was able to quickly and easily transition over our old reviews; very happy.

Canvasscherm.nl

Oct 01, 2024  on Shopify

Great app for receiving and showing reviews, highly recommended. When there is an issue you can alway contact support. Yusuf thinks along with you and always has a good solution. Helpfullcrowd app works on multiple platforms, recently done migration for canvasscherm.nl to shopify.

Cold Edge Gallery

Sep 24, 2024  on Shopify

I love the app and the support is unmatched. Thank you for being there for me. Check out my store at https://custommetalwallart.com/ Thanks, Gary

PȺCU Studios

Aug 06, 2024  on Shopify

Yusuf hat mir sehr geduldig und super nett geholfen. Alles wurde zu 100% perfekt so umgesetzt wie gewünscht. Tolle Unterstützung. DANKE!!

It's All Good

Jul 22, 2024  on Shopify

This app and the team behind it are amazing. Yusuf has helped me multiple times with various problems and he is always able to resolve them quickly, and goes above and beyond. A lot of our customers purchase based off of the reviews and I am so glad to have an app that works seamlessly with my store.

Koiné Store

Jul 17, 2024  on Shopify

Yo conocí Helpful Crowd hace años, cuando comencé con mi tienda en ECWID. Me encantó lo flexible y, a la vez, sencilla de usar que es la aplicación. Me pareció excelente el hecho de poder subir en masa reseñas que mis libros habían recopilado en distintas fuentes. El proceso de carga fue súper intuitivo. Hace unos días, migré mi tienda a Shopify. Al inicio, tuve un problema técnico para conectar la tienda a la app, pero un agente de soporte llamado Yusuf me atendió y dio seguimiento hasta que quedó resuelto el problema. Pero no se quedó ahí el buen Yusuf... Cuál va siendo mi sorpresa cuando me envió un mensaje para decirme que ¡habían logrado migrar las más de 200 reseñas que mi tienda había recopilado en la plataforma anterior! Espectacular servicio. Adicionalmente, para hablar de la funcionalidad de la app, es genial el proceso de recolección de reseñas, el cómo la app "insiste" y lleva control detallado por cliente y producto adquirido, la forma en que las reseñas se muestran en la parte inferior de la página de detalles de cada producto. Totalmente recomendada.

KZ.inc

Jul 16, 2024  on Shopify

It's a great app, simple and intuitive to use. Also the chat support is stellar, I've always chatted with Yusuf who is a great, helpful person. I didn't have any issues with the app, everything works great and Yusuf is always ready with information and guidance.

cottonplanet.ie

Jul 09, 2024  on Shopify

Really happy with this review app, the design is clean and modern, something I was trying to find for a long time. I like how it looks on my website. The emails going to customers look great with all the customisation options. Needed to engage support and Yusuf was very knowledgeable, effective and friendly. He helped with all my queries within a few hours. Thanks very much!

Divine Light Codes

Jun 30, 2024  on Shopify

The HelpfulCrowd team lives up to their name, Yusuf and his team is always very helpful. They helped me migrate all of my reviews from an ECWID ecommerce site to a Shopify site. The features that are built into the app are very intuitive and helpful for my small business. Thanks, Yusuf!

ThumbPRO

May 22, 2024  on Shopify

We have been using Helpful Crowd Reviews app since our launch in 2020. We are so glad we chose Helpful Crowd over any of the other review apps. Reviews are so important for e-commerce brands that it is crucial to choose a reviews app that is going to work well and has great support. We have found that Helpful Crowd work great on our site, has many features, and, importantly, their customer service is stellar--responsive and helpful. Yusuf helped us solve a technical issue and worked to fix what we needed for our reviews to also appear on Google merchant center. This is key! Love this app and highly recommend it.

Wodewoze

Apr 02, 2024  on Shopify

I would give 100 stars if I could. Not only is this app easy to use and powerful.. and really affordable compared to others.. but the staff.. I have never had a company jump when I needed them and treat me as if they work only for me. Seriously.. When I get stumped.. I ask.. and as long as it's within normal business hours, not my owl hours, it's done at the speed of light. Just now I needed to have something done that I couldn't figure out.. I sent them the collaborator invite, they accepted it.. I refreshed the page and it was done. The customer & technical support, help, love.. whatever you call it is simply amazing. If you want reviews on your site that take things to the next level with a team that becomes a part of your team.. look no further. Seriously.. and no.. nobody told me to write this. I felt compelled. AMAZING product & service! I'm not even sure if free tacos would make it better.. well, I can't lie. Free tacos is about the only thing that would make it better. my website is- https://www.wodewoze.com and Yusuf always goes above and beyond.

Soy Wax Village Ltd - Wholesale

Feb 07, 2024  on Shopify

I was having some difficulty with the app on my second website, reviews weren't being automatically requested and i couldn't install any reviews on my website (I'm not that techo!) but after a webchat with Yusuf, he worked his magic as usual and got me all up and running, We had a few server issues during the time but with patience from myself and Yusuf everything was dealt with, no problems. Wouldn't hesitate at all in using their webchat in the future for assistance, Excellent customer service. Thank you!

ESL Supplies

Jan 25, 2024  on Shopify

Great service! Helpful Crowd offers different plans at reasonable prices. We sell a visual product and want to display visual reviews. Yusuf was wonderful! I do wish that when a review is tapped on, it would connect directly to the product page. Rebecca S. https://eslsupplies.com/

Fraser & Co. Watches

Nov 16, 2023  on Shopify

Yusuf was great with helping us address our issue through shopify. As theme's etc. were updated, our reviews ended up not being able to be seen on our products. Yusuf explained why, and once given access, he was able to update the necessary code to allow for the reviews to be seen again. Great customer service.

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