I have been an UploadKit user for close to 3 years now. This was a great app for a while, support was top notch, and I had never considered an alternative, but as other reviewers have noted, they are now completely asleep at the wheel when it comes support. This has cost us time, sales, and unnecessary aggravation. Initially when we had an issue - which is extremely common with this app - they were addressed pretty quickly but I am now having to wait days and even weeks for even so much as a response. Toby the "lead developer" is never available and my shop has experienced a litany off issues that remain unresolved. Every product my shop sells is customizable and file uploads are a pretty critical part of that. I have to send daily emails and almost always open have to open multiple support tickets to even get an acknowledgement that someone is seeing my requests. In most cases, my messages are just simply ignored. The interface is slick, but if you are looking for a solution to help you manage file uploads, do not end up in a situation where you are dependent on UploadKit.

Spend all my meta ads budget & app wont work even costumer support also not given after paying Subscription.

I use uploadkit for around a year now, some time ago the support was great because you could easily connect with Toby and guys who understand how to fix things. Now I get redirected to Alice, no replies for 3 whole days and nothing fixed even if you explain it 10 times. The functions of the app are good, I give you this, but the support got really bad.

facing issue, while using the app, and waiting for support team from last 3 days, and no one replied on the email.

They provide great features to add to my website! Uploading and cropping photos is a must for taking custom magnet orders. When I had a question about a feature, they replied quickly and made sure my website what prepared to work exactly as I needed it to. Highly recommend!

The application developer has gone above and beyond to provide help regarding the application. I am satisfied with the help they provided. Thank you once again!

Until customer support responds and provides a solution for their application, this negative review will remain visible for everyone to see. I also contacted Shopify support, as this has been the worst experience I’ve had with an app. We've encountered a recurring issue where customers could place an order without uploading a photo. I have been facing this issue for over two years since becoming a customer. While the support team was initially helpful and communicative, they have since completely ignored me, often not responding for weeks or even months. When we first reported the issue, they asked us to collect more data to help identify the problem. Months went by with no solution. Eventually, they added a line, _Custom, in our Shopify admin to track why photos weren’t being uploaded. However, as more time passed and we continued receiving orders without photos, we gave up on waiting for a fix. I repeatedly requested that they remove the _Custom field they added, but they never did. The problem remained unresolved, so we ultimately had to abandon the requirement for mandatory photo uploads. Imagine paying for an app for over two years and customer support to treat you like you're some sort of spammer.

This app works very well for my purpose. I have little to no experience with building a website and I was able to navigate the app with ease. Support is prompt and reliable. When I needed a solution that was not already available, Toby was able to create it for me. I highly recommend!

I'm a photo printer and this app works very well for my clients to see the crops of their images before uploading them. I've had to contact the help desk a couple of times and they have always been very fast in reaching back to me with our different time zones and very helpful.

I am more than satisfied. They helpd me immediately and didn't give up till they found a solution for my problem. Amazing support service, amazing app. I recommend it! :)