Twilio: Order Alert & Bulk SMS

Develop by Shopify

Free plan available 30 Days Free Trial

Order Notification, Abandoned Cart Recovery, OTP & Bulk SMS

Order verification otp

Abandoned cart sms

Bulk marketing sms

Auto order sms

About Twilio: Order Alert & Bulk SMS

Launched Sep 28, 2022

Built by Shopify

Address

151 O’Connor St, Ottawa, ON, ON, CA

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Description

Order notifications to customers, Abandoned cart recovery, OTP and Bulk marketing SMS to customers.

Now you can automate the process of sending SMS to your customers by connecting Twilio account with your store. The App Features are as below: - Auto New Order SMS - Auto Cancel Order SMS - Auto Fulfillment Order SMS - Auto Abandoned Cart SMS - Auto Verify Order via OTP Sms - Send Bulk Marketing SMS to Orders - Send Bulk Marketing SMS to Customers - Send Bulk Marketing SMS to Abandoned Carts - Compatible with any Shopify Store

Instant order notifications and Verify orders via OTP with customized sms.
Auto send abandoned cart recovery sms to customers and offer them discount.
Send Bulk marketing sms, discount offers and product alerts to all customers.

Pros

Automates the process of sending SMS to customers, saving time
Features multiple types of automated SMS: New Order, Cancel Order, Fulfillment Order, Abandoned Cart, and OTP Verification
Can send bulk marketing SMS to orders, customers, and abandoned carts, which can increase customer engagement and drive sales
Compatible with any Shopify Store, offering flexibility for e-commerce businesses
Excellent customer support, as evidenced by user reviews

Cons

Dependent on integrating a Twilio account, which may add complexity for some users
No detailed mention of pricing, which might be a concern for budget-conscious businesses
The app's functionality might overlap with other existing tools in some stores, leading to potential redundancy

Top Helpful Reviews

Autraders - Your Style Our Threads

Jan 12, 2026 on Shopify

We are using Twilio SMS with Shopify through this app, and it works great. It provides order confirmation and shipment tracking notifications, keeping our customers updated throughout the delivery process. Highly recommended.

Tact Wrap

Sep 05, 2025 on Shopify

I don't use this app, and didn't have it installed. I literally had to install it in order to leave a review. All the sudden in the last month, I have received over $500 in charges from it ($279 charge today). It is impossible to contact support on their website without log in in however none of the emails I have are recognized by their website. I have searched every email account for "Twilio" and can't find a single email from them. Shopify has been no help. We don't use SMS for anything with our company or website. I need some help ASAP or we will have to file a chargeback with our bank.

Shopeum

Apr 02, 2025 on Shopify

A great app for communicating with customers about order updates and abandoned carts. It's easy to use and more affordable. Thanks to the team for their quick support.

HM Nabavian

Feb 05, 2025 on Shopify

Avoid at All Costs – Twilio is a Nightmare to Use (PLEASE READ, YOU'VE BEEN WARNED) If I could give Twilio zero stars, I would. This is, without a doubt, one of the most frustrating and poorly executed apps I have ever used on Shopify. First, the setup process is a convoluted mess. The documentation is vague, and crucial steps are buried under layers of unclear instructions. Instead of providing a seamless integration, Twilio forces users to wade through endless technical jargon and guesswork. If you’re expecting a plug-and-play solution, look elsewhere. Second, the software itself is unintuitive and riddled with unnecessary complexity. Instead of prioritizing usability, Twilio seems designed to frustrate. Simple tasks take far longer than they should, and nothing about the interface is user-friendly. Worst of all? Their customer support is abysmal. If you run into an issue (which you will), expect delayed, unhelpful, and scripted responses that don’t actually address your concerns. You’ll be stuck in a loop of automated replies, irrelevant knowledge base articles, and “support” reps who clearly don’t understand their own product. This app is an absolute disaster for Shopify merchants. If you value your time, your sanity, and your business, DO NOT install this app. There are far better alternatives that won’t leave you pulling your hair out. Twilio should be embarrassed by how broken and inaccessible this offering is. Stay far, far away.

Shopeum

Apr 18, 2024 on Shopify

I have been using the App for a few months now, I recently reached out to their support team for the first time, and they resolved my issue in less than an hour! Their support is truly exceptional. I highly recommend them. Special thanks to Alex. Cheers

Performance Equine Nutrition

Oct 04, 2023 on Shopify

I love this app! It's simple and intuitive, easy to set up, and allows me to integrate directly with my own Twilio account rather than buying a number from a 3rd party. Support is fast and efficient.

Pinkbee

Sep 11, 2023 on Shopify

I am using this app since more than a month. The service and support is excellent. You can easy send all types of order alerts, OTP, fulfillment and Abandoned cart sms any where in the world.

Essentialmart

May 13, 2023 on Shopify

Easy to use App to send customized sms on order related events. Support is very responsive. Thank you

khan dry fruit

Apr 28, 2023 on Shopify

Excellent App, very convenient for COD order verification at a reasonable price. Bulk sms feature is very useful.

Joyce Florist SG

Nov 29, 2022 on Shopify

Good for integrating it into your Shopify store. It provides ways to customize it whichever way you want it.

Twilio: Order Alert & Bulk SMS

About Twilio: Order Alert & Bulk SMS

Built by Shopify

Related Categories

Zotabox Social Sharing Buttons

Description

Order notifications to customers, Abandoned cart recovery, OTP and Bulk marketing SMS to customers.

Pros

Cons

Top Helpful Reviews

Autraders - Your Style Our Threads

Tact Wrap

Shopeum

HM Nabavian

Shopeum

Performance Equine Nutrition

Pinkbee

Essentialmart

khan dry fruit

Joyce Florist SG

Key Features

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