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Customer reviews: Postcard Marketing ‑ Touchcard

Develop by Touchcard

Reviews (36)

Overall rating
4.7

What Merchants Think

Merchants using "Postcard Marketing ‑ Touchcard" have expressed overwhelmingly positive feedback regarding the app. They appreciate the ability to boost customer loyalty and brand awareness through personalized postcard marketing. The supportive and knowledgeable customer service provided by the Touchcard team, particularly representatives like Jamie and Dustin, has been a standout highlight and a key reason for their ongoing satisfaction.

Key Strengths

  • Exceptional customer service and support.
  • Ease of use and quick setup.
  • Effective in increasing customer loyalty and retention.
  • Facilitates personalized communication through physical postcards.
  • High return on investment (ROI) with some users experiencing substantial sales growth.
  • Flexibility in campaign execution with fast turnaround times.

Common Concerns

  • Despite the enthusiasm, there was a lack of specific feedback on detailed analytics or long-term data insights.
  • Some users are in the early stages of deployment, eager to see more measurable results.

Final Thoughts

Overall, "Postcard Marketing ‑ Touchcard" is highly regarded for its ability to rejuvenate customer engagement through innovative postcard marketing. Its ease of integration, empowering customer service, and proven impact on sales and loyalty make it a valuable asset for businesses aiming to enhance customer relationships and market presence. The app is favored for its distinctive approach to marketing and is seen as a worthwhile investment for long-term strategy.

Kinsley Armelle

Aug 14, 2020  on Shopify

We could not be happier with the Touchcard team. Jamie has been a wonderful point of contact and is always super helpful gathering data, proving ROAS, and brainstorming new strategies. Without question, using Touchcard increases our loyalty and repeat customers. I'd recommend anyone using this app if you want to increase LTV and build brand awareness/loyalty. We plan on using Touchcard for the indefinite future, as it is a major part of our overall strategy. Thanks Touchcard Team!

Thirteen Fifty Apparel

Mar 30, 2020  on Shopify

Our representative, Jamie, was extremely helpful. Not only was he quick to respond, but he was very knowledgable in regards to any questions I posed. His customer service was top notch and one of the main reasons we decided to move forwarded with using Touchcard's services.

MothersFamilyRings.com

Sep 17, 2019  on Shopify

Love this app. Easy to use and setup. Great way to follow up with customers that is different than just sending out an email.

Patriot Shore Services

Feb 07, 2019  on Shopify

We used Touchcard to inform our customers of our service dates. Jamie helped segment our lists, and make some tweaks to our design and made the whole project simple and straightforward. Our cards were well received and we will definitely use Touchcard again! Great customer service and support. A+

The Christmas Light Emporium

Feb 07, 2019  on Shopify

We are a seasonal business so are always looking for automated ways to remind customers about our brand. Touchcard does the trick and its super easy to use.

Four Sigmatic

Oct 25, 2018  on Shopify

We have used Touchcard now for two one-time campaigns. They've been a pleasure to work with - their team responds quickly and is very accommodating. They can work very quickly and the project turn-around is much quicker than other direct mail options. We would recommend!

Gardensofthesun

Apr 18, 2017  on Shopify

Installed this app a few months ago and have received nothing but stellar support. The best customer service I've ever encountered among the Shopify apps - so much value for money! Dustin and his team have gone out of their way to help me with the postcard design and a pretty unusual request for customisation. We're sending off over 700 cards this week and I'm very excited to see the returns. I'll be updating my review once I've heard my customer's feedback. We're using Touchcard to replace our short-lived loyalty program. The postcards are a much more personal way to remind our customers that we're still here. Thank you Touchcard for making this possible!

Kinkycurlyyaki 3

Jan 17, 2017  on Shopify

Love this idea! Dustin and his team put together a great Christmas campaign to send to a segment of our top customers for 2016. We've already seen a return of 2.5x on our investment. Would definitely use their service again.

Tradlands

Jul 30, 2016  on Shopify

Currently using Touchcard and it has been really great. We've generated thousands in revenue in a short time and are excited about this app. I like being able to send automated physical postcards to new customers and bringing them back for another sale in a short amount of time. I'm excited to see how this app grows in the future and we can start testing different offers, graphics, segmentation. Highly recommend this app if you want to stand out from your competition by showing up in your customers physical mailbox with a thank you note and potential discount after their purchase.

Natural Stacks

Jul 05, 2016  on Shopify

Generated over $10,000 in sales for us. Touchcard is a great app and allows you to build a personal relationship with your customers while also increasing loyalty. We spent a lot of time going back and fourth with the team and they were super responsive! Touchcard really wants you to have the best campaign possible. Totally worth the $$$ and we'll be using them for the long run!!!

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