Great customer support. Took us a few days to feed it our knowledge base as we have more than 60 products and some allergens data is not available on our website. So far I can see that more than 30 questions are answered per day so our customer support colleague is very happy. I see this is new app so I suggest adding a tutorial on how to add Q&A and URLs you want to exclude from bot so we don't have to contact customer support!

I started using Totebot a few weeks ago and was pleasantly surprised by how helpful it became in such a short time. We asked it to use a soft-sell approach rather than being too pushy, and that's been working really well for us. I will have to check the numbers once we collect a bit more data. At this stage i can confirm that our conversion rate has grown significantly since we started using it. It has also helped us uncover some unexpected customer questions that we hadn’t included in our FAQ list.

Honestly, I was skeptical at first. I thought the answers would sound robotic and turn people off. But it’s been the complete opposite people actually enjoy using it. Over 90% of conversations have positive sentiment (it's visable in the dashboard), and Totebot is spot-on when recommending the right product. For us, that means less waiting time for replies (the bot handles it instantly), fewer repetitive questions for our team, and most importantly higher sales. We’ve seen a clear revenue lift in comparison to the other bots we've used. It's definitely more than a bot, more than a sales rep and more than a customer support. It's all of that and so far, I am amazed with this AI technology.

We are surprised at how good it is, very promising. Great customer support and bunch of options for customization