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Customer reviews: Toki Loyalty and Rewards

Develop by Toki

Reviews (50)

Overall rating
5

What Merchants Think

The overall merchant feedback for "Toki: Loyalty + Memberships" is overwhelmingly positive. Merchants appreciate the exceptional customer service, particularly citing the helpfulness and responsiveness of the Toki team, including notable mentions of team members like Jason and Elise. The app is praised for its ease of use, extensive customization options, and robust feature set, making it a standout choice for loyalty and membership programs.

Key Strengths

  • Exceptional customer service with a responsive and knowledgeable team.
  • Highly customizable loyalty and membership solutions to fit unique business needs.
  • Comprehensive feature set including rewards, paid memberships, and store credit.
  • Seamless integration with Shopify.
  • Innovative features such as Wallet Pass for Apple and Google, community channels, and exclusive member products.
  • User-friendly interface with an intuitive backend.

Common Concerns

  • Some initial concerns with program launch, although these were often resolved promptly by the Toki team.
  • Limited feedback on scalability with enterprise-level implementations, as some merchants are still in the early stages of exploring its full potential.

Final Thoughts

"Toki: Loyalty + Memberships" has positioned itself as a top-tier loyalty app on Shopify by offering a versatile and innovative solution for customer engagement and retention. The app's flexibility, coupled with outstanding customer support, makes it an indispensable asset for merchants aiming to build strong, lasting customer relationships. Despite some minor concerns, the app is a game-changer in the loyalty and membership space, praised for its ability to increase customer loyalty and drive sales effectively.

Boba Nutrition

Apr 01, 2024  on Shopify

So far so good. Been using this instead of another loyalty platform and really enjoyed how slick the backend is. Easy with the magic link, no issues for customer logins and lots of great features. I really like how they're really hands on and listen to feedback. Looking forward to growing with them

Clocks and Colours

Mar 26, 2024  on Shopify

Working with the Toki team has been a breeze. Brilliant minds with answers to every problem. Their app has made our day-to-day significantly easier. They have replaced Loyalty Lion capabilities + several more that LL was missing. The backend is intuitive and easy to navigate. Highly recommended.

Lev Baby ™

Mar 26, 2024  on Shopify

We just started using Toki for our reward program, and I really want to share how great it is so far. Elise and her team are super helpful. They answer all our questions fast and make it easy for us to get started. They're really nice to work with. We also really like how Toki looks. It's new and different, which makes our program stand out. It gives our customers something fresh and fun, plus some cool features too.

GothRider Brand

Mar 25, 2024  on Shopify

Toki stands out as a top-tier loyalty app for Shopify, offering a comprehensive suite of tools to enhance customer retention and experience. Its standout feature is the versatility in loyalty activities, allowing businesses to tailor programs creatively. From earning points through purchases to engaging challenges that unlock rewards, Toki keeps users engaged and incentivized. The app also introduces a Wallet Pass for Google and Apple, streamlining how customers track loyalty levels and rewards, making it effortless to redeem benefits or invite friends. Moreover, Toki's support team is exceptional, providing fast, responsive service and actively listening to user feedback to continually improve the platform. This combination of flexible loyalty program design, user-friendly features, and outstanding support makes Toki an invaluable asset for Shopify merchants aiming to elevate their customer engagement and loyalty strategies. It’s a game-changer for stores looking to boost repeat business and foster deep, lasting customer relationships.

Peak Ski Company

Feb 04, 2024  on Shopify

We are still in the early stages of launching our customer referral program using Toki but I had to review to say that Elise and her team could not be more responsive to our questions and needs onboarding the platform. They have been very pleasant to work with, knowledgeable, and eager to help and accommodate.

plug

Jan 23, 2024  on Shopify

The future of loyalty programs. Toki is a game changer that offers the most up to date tech for a modern loyalty program. The team offers amazing support, and a great platform. We switched from Loyalty Lion and have added 3x the features overnight. Toki is your MUST HAVE loyalty program if you are looking to elevate your brand!

DIGGS

Jan 22, 2024  on Shopify

Toki has been a really excellent partner as we explore our entry into Loyalty and Referral. Elise and her team have been extremely accommodating and receptive to feedback, often building our requests directly into their product roadmap. We've ben focused on referral first, and I'm exciting to expand our Loyalty program next!

Farm2Me

Dec 01, 2023  on Shopify

We’re setting up Toki for an Enterprise client - and testing membership, paid membership, wallet, perks, quizzes, and more. 5 Stars experience so far! Will give an update once the build out is completed

Armatura Bespoke

Nov 30, 2023  on Shopify

Absolutely love the Toki rewards program plugin for my Shopify store! It seamlessly integrates into my website, making it incredibly easy for customers to earn and redeem points. The customization options are fantastic, allowing me to tailor the program to fit my brand perfectly. Plus, the analytics feature provides valuable insights into customer behavior. A must-have for any e-commerce business looking to boost customer loyalty and engagement!

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