Reviews: ThoughtMetric Analytics

Customer reviews: ThoughtMetric Analytics

Reviews (12)

Overall rating

4.8

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What Merchants Think

Overall, merchants express strong satisfaction with "ThoughtMetric Analytics," highlighting its powerful data tracking capabilities and excellent customer support. Users appreciate how the app provides crucial insights into their marketing performance and budgets. However, some concerns regarding tracking efficiency and refund policies have also been noted.

Key Strengths

Extensive tracking capabilities and unmatched data capture.
User-friendly interface with insightful analytics for business measurement.
Accurate attribution solutions, helping to optimize marketing spend.
Responsive and supportive customer service, especially notable mentions of Michael.
Economical compared to other attribution solutions.

Common Concerns

Issues with tracking performance and data accuracy for some users.
Unsatisfactory refund policy encountered by some customers.

Final Thoughts

ThoughtMetric Analytics is generally well-received for its powerful data-driven insights and attribution solutions. While most users find it valuable and effective for optimizing business strategies, it may face challenges in consistent tracking performance and addressing specific customer service issues. Despite these, it remains a favored tool for many merchants looking to gain clarity and direction in their marketing efforts.

Gold Standard

Mar 31, 2025 on Shopify

Great customer Service Micheal was very helpful, the amount of tracking and information thought metric captures is unmatched we're loving this app!

The Okayest Hunter

Feb 27, 2025 on Shopify

Great service with any questions I had and the product is so easy to use and understand. The data is a key aspect of how we are measuring our business.

EzLift Bed

Feb 07, 2025 on Shopify

Great...."source of truth" for tracking analytics and sources for advertising. Staff and Support, Michael specifically is always on it.

Olive Odyssey

Jan 27, 2025 on Shopify

Really great app! it has all the data you need in order to manage multi channel marketing spend, and effort. We can see the attribution when orders come in instantly, and there are PLENTY of export options for a lot of slice and dice data structure. And big bonus: support is great!

WIDI CARE

Dec 12, 2024 on Shopify

TM has really helped us understand what's working and what's not; trusting attribution from ad platforms will lead you to make budgeting mistakes, they over attribute all the time. That's why ThoughtMetric is a must!

Poseidon Animal Health

Nov 20, 2024 on Shopify

ThoughtMetric is a world class attribution solution for Shopify operators. My experience with onboarding was seamless and the Founder himself responded very quickly to my questions and support requests. Their model for attribution is highly accurate but simple enough to derive insights about where to invest marketing dollars. I can't recommend ThoughtMetric enough!

Bloomers Intimates

Mar 29, 2024 on Shopify

Great overall view of attribution with post purchase survey. Support has been super helpful and responsive. And affordable compared to other attribution software we have looked at.

La mignonnerie

Dec 22, 2023 on Shopify

The WORST tracking app in terms of performance, a total SCAM! The app tracked only 50% of sales, no add to cart and no initiated payment. Everything was set up properly, even the server side with the personalised domain name. So I asked for a refund because the tracking was HORRIBLE and I only used the app for one day. Michael refused because to test the server side, I had to sign up for the subscription and that ended the 2-week trial period even if you only tested the app for one day. He didn't try to understand the situation and preferred to keep the $99 before I left. Don't waste your time and don't even try this app, the creator is a pure SCAMMER.

The Beard Struggle

Dec 06, 2021 on Shopify

ThoughtMetric is an incredible app that we use on a daily basis! The setup is easy and straightforward. The UI is beautiful and intuitive. The team is responsive and generous. The data is insightful and profit-driven! In a world full of data, what we really wanted was insights and direction. That's exactly what ThoughtMetric has given us! We couldn't be happier with the tool... but I know we will be as they continue to develop cutting-edge features.