The Second Order connects to your Shopify store and analyses your order history to understand why customers are not making repeat purchases. The app evaluates your store across 5 retention conditions and produces a diagnostic report that identifies the specific condition blocking your second purchase rate. You get a retention health score, a constraint map showing where your retention system breaks down, and a clear recommendation on which problem to fix first. No data is shared with 3rd parties

• Shows you the important info why customers aren't coming back for a second order
• Identifies which retention condition is blocking your second purchase
• Prioritises recommendations so you: product, timing, recall, friction, or switch