Customer reviews: Saio: Terms and Conditions

<h3>What Merchants Think</h3> <p>Merchants generally find "Saio: Terms and Conditions" beneficial for ensuring compliance with legal requirements by adding a terms and conditions checkbox to their cart or checkout pages. While many users appreciate its functionality and ease of use, some express concerns over its reliability and customer support.</p> <h3>Key Strengths</h3> <ul> <li>Easy to install and use with a plug-and-play setup.</li> <li>Meets legal obligations, especially important for EU merchants.</li> <li>Responsive support with willingness to assist with customizations.</li> <li>Provides peace of mind by ensuring customers agree to terms and conditions.</li> </ul> <h3>Common Concerns</h3> <ul> <li>Issues with the app not displaying checkboxes, preventing purchases.</li> <li>App occasionally stops working or shows error messages without warning.</li> <li>Support response times can be slow or ineffectual for resolving persistent issues.</li> <li>Persistent issues remain unresolved over extended periods.</li> </ul> <h3>Final Thoughts</h3> <p>Overall, "Saio: Terms and Conditions" is praised for its simplicity and ability to fulfill a necessary legal function on ecommerce platforms. However, the app's intermittent performance issues and inconsistent customer support suggest that it may not reliably meet the needs of every merchant. Those requiring consistent operation and fast support may need to explore alternative solutions despite its generally positive utility.</p>

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Reviews (31)

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What Merchants Think

Merchants generally find "Saio: Terms and Conditions" beneficial for ensuring compliance with legal requirements by adding a terms and conditions checkbox to their cart or checkout pages. While many users appreciate its functionality and ease of use, some express concerns over its reliability and customer support.

Key Strengths

Easy to install and use with a plug-and-play setup.
Meets legal obligations, especially important for EU merchants.
Responsive support with willingness to assist with customizations.
Provides peace of mind by ensuring customers agree to terms and conditions.

Common Concerns

Issues with the app not displaying checkboxes, preventing purchases.
App occasionally stops working or shows error messages without warning.
Support response times can be slow or ineffectual for resolving persistent issues.
Persistent issues remain unresolved over extended periods.

Final Thoughts

Overall, "Saio: Terms and Conditions" is praised for its simplicity and ability to fulfill a necessary legal function on ecommerce platforms. However, the app's intermittent performance issues and inconsistent customer support suggest that it may not reliably meet the needs of every merchant. Those requiring consistent operation and fast support may need to explore alternative solutions despite its generally positive utility.

TIARA CONCEPT STORE

Jun 11, 2019 on Shopify

I had a issue with my store because the checkboxes donnot appear in the cart page but the client is not able to make a purchase without checking the boxes that dont exist. We use the paid version. I contacted the support and no response after a couple of days...

Panhellen

May 23, 2019 on Shopify

Welcome. the application does not work. What could be the problem? This is a very important check box installed. I am urgently asking for help.

Goods

Feb 14, 2019 on Shopify

Does what it should - plug n' play app. We tried some of the others out there, but this one from Saio works for us and our needs.

Stilleben

Feb 14, 2019 on Shopify

We have used this app for over a year now and we are happy so far - Eric from the support has been really helpful with small tweaks so it fit perfect for our store.

Loopdeloop

Feb 14, 2019 on Shopify

Great app! Because of EU law, we need to have our TOS on our cart page and this app does just that. We also use their Sale app or our sales, BF ect also just perfect.

Garysvitamincloset

Aug 08, 2018 on Shopify

The App stops working without warning, and just shows an error popup message when customers try to check out their order without checking the checkbox; there is no option to allow the customer to NOT check the checkbox.. if they do so, they cannot check out.

Brothers With Glass

Aug 06, 2018 on Shopify

On several occasions the app has stopped working, support fixed the issue but it keeps happening. Looking for better options now. Update: Still dont have a fix or a solution months later. This app still allows some customers to come through without clicking the box. The entire point of this app.

Lovemade14

Apr 02, 2018 on Shopify

The app works exactly as stated and was a breeze to install. Because of my Shopify theme, we needed to do some customization and they were more than happy to help us. We greatly appreciated them going above and beyond. Now we are up and running with ease and have peace of mind knowing our terms and conditions are being agreed to by our customers.

Truffle Holidays

Mar 12, 2018 on Shopify

this is almost too easy. Every ecommerce site should cover their behind with a T&C. this is so simple

Mater

Jun 05, 2017 on Shopify

This works very well! A few min after we installed we had the checkbox we needed on our cart. We had some special needs regarding having the checkbox on the checkout page in some cases, we email Saio and after a few hours we was good to go.