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Customer reviews: SurveyFox: Email & SMS Surveys

Reviews (17)

Overall rating
5

What Merchants Think

Merchants have expressed high satisfaction with the "SurveyFox Post Purchase Survey" app. They find it to be an essential tool for collecting customer feedback, providing valuable insights into customer behavior and preferences. The app is described as user-friendly, feature-rich, and backed by responsive and dedicated customer support, particularly praising Bhanu for his assistance. Overall, merchants appreciate the app's ability to enhance their understanding of customers and improve decision-making.

Key Strengths

  • Ease of setup and use, allowing quick survey creation.
  • Comprehensive feature set with flexible options.
  • Highly effective in collecting post-purchase feedback and customer engagement.
  • Responsive and dedicated customer support.
  • Provides valuable insights for data-driven decision-making.
  • Works well with Checkout Extensions and provides useful analytics.

Common Concerns

  • Initial delay in response from support on first outreach.
  • Some features may need more feedback for improvement, although continuous updates are ongoing.

Final Thoughts

Overall, "SurveyFox Post Purchase Survey" is highly recommended by merchants for its functionality, ease of use, and excellent customer support. The app significantly aids in understanding customer perceptions and behaviors, making it a valuable asset for any e-commerce business looking to leverage customer feedback for growth and strategy development.

SoleStyler

Jun 06, 2025  on Shopify

SurveyFox made post-purchase surveys so easy to set up—no coding needed! Love how fast and smooth it runs

Alfabric

Jun 02, 2025  on Shopify

The AI analytics gave us powerful insights we never had before. It’s like having a data team in-app!

Juice Bloom

Jun 01, 2025  on Shopify

SurveyFox helped us understand customer pain points fast. The insights are driving real improvements.

QuickFix Kitchen

May 31, 2025  on Shopify

We added SurveyFox mainly for checkout surveys but ended up using the email ones too. The UI is clean, and it’s not bloated with stuff we don’t need.

Zarqaa Jewels

May 31, 2025  on Shopify

We’ve tried a few survey tools but this one fits right into our Shopify setup without much fuss. Checkout surveys gave us insights we now use in ads too

DecoFiesta

May 29, 2025  on Shopify

UI is clean, which I appreciate. Took a few minutes to figure things out, but nothing too complex. Support got back to me within a couple of hours — no complaints.

Fanatic Air

May 29, 2025  on Shopify

Interface is simple, which helps. We weren’t looking for a complicated survey tool, just wanted to ask one or two things at checkout — it works well for that.

Seraphina Style

May 28, 2025  on Shopify

Fast support, lots of possible modifications and information. All i was looking for plus much more!

Softline

May 28, 2025  on Shopify

Post-purchase SMS feedback helped us catch a delivery issue we wouldn’t have known about otherwise. It’s been a helpful safety net.

GravHold

May 26, 2025  on Shopify

The email survey after delivery helped us spot a packaging issue we had missed. Fixed it fast. Worth it just for that alone

Footsie Moxie

May 26, 2025  on Shopify

We started using the SMS survey just to test it out, but it actually gets way more responses than our emails ever did. Customers seem to like how quick it is.

NaturaGlow

May 24, 2025  on Shopify

Fast support, lots of possible modifications and information. All i was looking for plus much more!

GlowPop

May 24, 2025  on Shopify

Great app and very easy to connect to your shopify store. I had a bit trouble getting the surveys to look how I wanted. Therefore I contacted the support and got a very quick, kind og helpfull answer so that I could get the look I wanted.

SNT MART

May 22, 2025  on Shopify

Excellent app! We use it for checkout and onsite surveys with custom targeting options, and everything runs smoothly. If we ever encounter an issue or need a new feature, Bhanu is always available and quick to help. The support is truly outstanding. I highly recommend this app.

Shaheen Mart

May 20, 2025  on Shopify

Amazing app with tons of potential. Among many other things, Surveyfox enables you to segment your audience by asking visitors what they are interested in. This segmentation can later be used for emails and marketing. Excellent support by Bhanu as well.

Style mart

May 19, 2025  on Shopify

This app delivers exactly as promised—and then some. It offers more features than comparable tools and is priced more competitively. I was initially concerned that support might suffer because of that, but Bhanu, the founder, has been incredibly responsive and hands-on. He’s replied to every email within a day and is even open to customizing the app to fit specific business needs. If you’re looking for better attribution or want to collect customer data seamlessly, I highly recommend giving this app a try.

Click Beauty

Oct 05, 2024  on Shopify

Useful app for collecting customer feedback. Set up and customization is intuitive, with good instruction/ documentation, user-friendly application to your site / emails with analytics. The support is responsive and helpful. Lots of features at the $25/mo tier.

Daliy Deals

Oct 05, 2024  on Shopify

My first time I reached out to Surveyfox they didn't get back, but on my second time Bhanu responded immediately and was super fast and helpful and I got all my questions answered.

Elegance Couture

Oct 05, 2024  on Shopify

Fantastic app! We are getting very high customer engagements after checkout - 1 in 5 customers fill out the survey. Works with Checkout Extensions, flexible, support is very quick to sort out issues. Couldn't be happier with the results.   

Bella Jewels

Oct 05, 2024  on Shopify

Bhanu reached out personally more than once as I was trying to send out a complicated new product review survey. He was extremely helpful, and the more I use the app, the more ease I feel in being able to create valuable tools to help me serve my customers. Highly recommend!    

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