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Customer reviews: Sufio: Professional Invoices

Develop by Shopify

Reviews (410)

Overall rating
4.8

What Merchants Think

Merchants generally have a positive impression of "Sufio: Professional Invoices". The app is praised for its user-friendly interface and customization options, making it a valuable tool for Shopify stores. Many merchants highlight the excellent customer support, which is often described as responsive, knowledgeable, and helpful in addressing specific invoicing needs and technical issues. However, a few users have noted concerns regarding pricing and some limitations in functionality.

Key Strengths

  • Outstanding customer support, often mentioned by name and praised for responsiveness and expertise.
  • User-friendly and easy to set up, with quick installation and intuitive design.
  • Customizable invoicing options, allowing for personalization and specific requirements.
  • Automatic invoicing and VAT handling features.
  • Effective for B2B orders and integration with non-Shopify Plus stores.

Common Concerns

  • Pricing issues, with some users reporting unexpected charges.
  • Interface limitations, such as searching by order or invoice number.
  • Limited functionality with certain invoice template designs and customizations.
  • Some users experiencing issues with currency symbols not displaying correctly.

Final Thoughts

"Sufio: Professional Invoices" is highly regarded for its ease of use, customizable features, and superior customer service. Despite some concerns regarding its pricing model and certain interface limitations, the app is overall a robust solution for managing invoicing needs, making it a recommended choice for Shopify merchants seeking a reliable invoicing tool.

viltier

Jul 30, 2025  on Shopify

Very helpful support

Made In Japan | Japanese Tableware

Jul 29, 2025  on Shopify

RxSugar®

Jul 28, 2025  on Shopify

It works great when our B2B customers require a PDF invoice. Easy, user friendly, and support is quick to respond.

Sunity

Jul 22, 2025  on Shopify

Sufio is a truly great invoicing solution : powerful, reliable, and easy to use. The app integrates seamlessly with Shopify and covers everything we need for professional, compliant invoicing. But what really sets Sufio apart is the quality of their support. The team is incredibly responsive, helpful, and genuinely committed to finding solutions. They went above and beyond to help us during the setup phase, and their guidance made all the difference. Highly recommended!

Rviita Wholesale

Jul 17, 2025  on Shopify

I love this app! It is so easy to use and has provided everything we needed for our wholesale store. They have really great customer service too. Highly recommend!

Waffle Flower Wholesale

Jul 08, 2025  on Shopify

There is a time difference for US merchant but the service people know what they doing and come up with great solutions.

www.railspot.nl

Jul 03, 2025  on Shopify

I genuinely believe no webshop in the Netherlands (and likely many other countries) can go without Sufio. After testing numerous invoicing apps, this is possibly the only one that truly handles invoicing and credit notes properly. Sufio is absolutely essential if you serve business customers who require professional invoices for their administration. While it took me a little time to get used to the interface, I now find it intuitive and efficient. Beyond the powerful functionality, the support is outstanding. Incredibly friendly, fast, and knowledgeable. Sufio solved my invoicing headaches . Highly recommended!

Green Pioneer

Jul 03, 2025  on Shopify

Lewis was amazing for the set up of our Sufio invoicing, we needed invoices based on customer rules, and he made the whole process straightforward

Genspow GmbH

Jul 01, 2025  on Shopify

Sufio is an excellent invoicing system! After trying and comparing several different invoicing app, we decided to go with Sufio—and we’re very glad we did. The system is user-friendly, but what truly sets Sufio apart is their customer support. The team is incredibly patient, detail-oriented, and always quick to respond. They’ve helped us with various customizations and often offer thoughtful, effective suggestions. Their efficiency and professionalism are top. Highly recommended!

Flexineb by nortev - Official Site

Jun 24, 2025  on Shopify

Great customer support with quick responses and automatic fixes according to the requests of our company. Would absolutely recommend to use this tool!

MORGENSTUND Köln

Jun 23, 2025  on Shopify

It took us some time to set up everything just the exact way we need it (we are a B2B Catering company with german tax laws), but with the help of Sufio, we were able to accomplish everything. We are a customer since 1,5 years by now and are very satisfied with the ongoing good quality of the support. Thank you Olivia! :)

Wein & Nielsen GmbH

Jun 22, 2025  on Shopify

Easy to get started with the day to day configurations on your own. The onboarding with the Sufio flows fast and is super versatile in helping with shop specific requirements; let it be coding additional snippets, configuring designs, or aligning with data flows/fields outside of the Sufio app during the build-phase. Looking forward to soon scaling with Sufio. Can only recommend.

Clinita PMU Shop

Jun 10, 2025  on Shopify

Very helpful!

idRubans

Jun 10, 2025  on Shopify

Excellent customer service. Veronika was quick in answering my emails concerning some setup issues I was having. She even suggested some improvements I could make. Wish all apps had such great customer service!

MR MARVIS - Poland

May 30, 2025  on Shopify

HijamaShop

May 24, 2025  on Shopify

I should say that you’re a great partner for businesses like us. I’m extremely impressed how you handle our requests and flex the features based on our needs. Special thanks to Veronika and to the IT team! The only regret for me is that I haven’t switch to Sufio earlier. Keep going so we'll be your lifetime customer!

InMode USA

Apr 22, 2025  on Shopify

Great customer support! Very responsive and open to accommodating custom edits to the invoice.

Fandango Retail Europe

Apr 15, 2025  on Shopify

Fungerar perfekt för oss tillsammans med SparkLayer, för att generera fakturor till våra B2B kunder. Sufio har väldigt bra support som snabbt ger svar på våra frågor och hjälper oss att anpassa systemet till våra behov. Rekommenderas starkt!

Velroq

Apr 14, 2025  on Shopify

We recently started using Sufio and had a fantastic experience. The team was incredibly supportive throughout the process. We had some special requirements, and they quickly understood and implemented them without any hassle. Their responsiveness and willingness to tailor the solution to our needs made a big difference. Highly recommend Sufio for anyone looking for a reliable and customer-focused service!

Ibexo - Industrial Climbing Gear

Apr 01, 2025  on Shopify

Unmatched service!

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