Substitutions

Develop by Shopify

$49.99-$249.99

/ Month

Free plan available 30 Days Free Trial

Automatically offer substitutes for out-of-stock items.

Shopify admin integration

Real-time inventory sync

Automatic product substitution

Customizable sequence

Detailed logs

About Substitutions

Launched Nov 17, 2024

Built by Shopify

Address

Toronto, ON, CA

Website Support Portal Privacy policy Tutorial FAQ Document

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Description

Don't lose sales to out-of-stock items. Automatically substitute with alternatives you set.

Stop losing sales to out-of-stock products. Substitutions lets you automatically replace unavailable variants with alternatives you define. The swap happens after checkout during order fulfillment. Customers complete their purchase normally and notice nothing different. Set multiple substitutes per product and control priority order. The app manages inventory settings for you, keeping products sellable when backups exist and stopping sales when options run out. Track activity in your dashboard.

Automatically replace out-of-stock items with alternatives after checkout
Add multiple fallback options per product with drag-and-drop priority
Quantity substitutions: swap a 12-pack for two 6-packs automatically
Bundle substitutions: swap one soap in a gift set, rest ships as-is
See recovered revenue and substitution activity at a glance

Pros

Prevents lost sales by automatically suggesting substitutes for out-of-stock items
Enhances store efficiency and customer satisfaction by ensuring customers find what they need even when their first choice isn't available
Automatic product substitution feature streamlines the substitute offering process
Customizable sequence allows prioritization of substitute items according to store preferences
Real-time inventory sync helps avoid further complications by not offering items that are also unavailable
Detailed logs facilitate tracking of substitutions and enable data-driven adjustments to maximize sales
Integration with Shopify admin makes managing substitutions easy and straightforward

Cons

May require careful setup to ensure suggested substitutes are appropriate for customer needs
Potential dependency on real-time inventory accuracy; discrepancies can impact effectiveness
Substitute products may not always satisfy customers' original preferences, affecting satisfaction