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Customer reviews: Super Subscriptions

Develop by Super Simple

Reviews (126)

Overall rating
5

What Merchants Think

"Super Subscriptions" is highly praised by merchants for its flawless functionality, ease of use, and exceptional customer support. Users repeatedly express their gratitude for Stefan, a key support figure, whose dedication and responsiveness have made a notable impact. The app is appreciated not just for its features but also for being a cost-effective solution, as it is free for use, making it accessible to new businesses and small startups.

Key Strengths

  • Seamless integration with Shopify and simple setup process.
  • Highly responsive and effective customer support, especially from Stefan.
  • Comprehensive customization options and intuitive UI/UX design.
  • Effortless management of subscription and one-time purchase options.
  • Cost-effectiveness, especially valuable as a free app.

Common Concerns

  • Some minor UI-related preferences, like the need for multilingual support in the Shopify admin panel.
  • Heavy reliance on Stefan for troubleshooting suggests possible dependency on individual customer support.
  • Occasional specific functionality, such as custom payment incompatibility, that may not meet certain niche needs.

Final Thoughts

Overall, "Super Subscriptions" is warmly received by merchants for its blend of robust features, ease of use, and outstanding support. The app offers all the necessary tools for effective subscription management, making it an excellent choice for many Shopify store owners, especially those starting out or requiring detailed customization without incurring additional costs.

Studio Black

Oct 06, 2024  on Shopify

A huge amount of customisation across almost everything without having to dig into the site's css. Really happy with the customer support too!

Gut Heaven

Oct 06, 2024  on Shopify

We installed this based on reviews about customer feedback - but we were prepared to delete the app if it was all made up - it wasn't! Firstly - this is an incredibly easy app to use and install - I had 2 questions within the first few weeks of using it - I used the pop up customer service text system which was the only option and I was dubious - both questions were answered very quickly. I was surprised. On the first query they went into our app and sussed it out - and the next time they sent a screen shot which was really helpful and sorted it straight away. The app works well for us - the customer service works very well. Thank you to Stefan who is a stand out communicator. Highly recommend.

True Ag & Turf

Oct 03, 2024  on Shopify

Worth it for the customer service alone. Great app, does whats needed and the design is crisp and modern.

Hykedrate

Oct 01, 2024  on Shopify

Manic Muscle Labs

Oct 01, 2024  on Shopify

Very good app. Stefan was very helpful with a few minor tweaks needed to get the widget where I need it. Early days yet but hopefully this will help my business moving forward :)

NaturallyMeno

Oct 01, 2024  on Shopify

Really easy to set up and use. Nice customer interface as well. Would recommend.

Squamate®

Oct 01, 2024  on Shopify

Doesn't quite match my very specific needs. But if you want a subscription on your store: This is the one. Simple, great custom options and beautiful display on your store. Also, they're very quick to answer and very helpful.

Nervacol

Sep 30, 2024  on Shopify

The app works exactly as intended. I also had the opportunity to to go through support, and it was exceptional. Highly recommend.

Newrospace

Sep 30, 2024  on Shopify

It's practically just like the other "premium" subscription apps but with a monthly price of free, if you're a startup or have a tight budget then this is your best option, hands down. Plus Stefan is the mitochondria (powerhouse) of customer service and will answer all of your questions in no time at all.

clubamity.co.uk

Sep 30, 2024  on Shopify

Quality product, and quality people behind it. Very much feels like a one-to-one conversation when dealing with Stefan, who is clearly interested in understanding the businesses he's working with so he's able to best advise how their app can help. Update. Finished month 1 and have 5 subscriptions setup. Auto renewals have gone through without a hitch and the ability to move customers between tiers and payment dates is really easy! Love this app so far.

Fojo Food Meal Prep

Sep 29, 2024  on Shopify

Stefan is a pleasure to work with, his app is amazing and I really hope more people start to use it and see how good it is!

Cardwell Cellars

Sep 29, 2024  on Shopify

The interface is easy and the app works beautifully, enabling a monthly charge for our club service. And when small problems arose, the customer support was fantastic, with a real-life human on the line to help us troubleshoot our problem.

Flip City Magazine

Sep 28, 2024  on Shopify

As a print periodical we've been building our subscriber base using a different app that increased their cost 100% (unaffordable) and we needed to migrate our customers to a new app NOW. We loved the options available on Super Subscriptions and the developer Stefan is like a Super Hero. He swooped in and helped us migrate over 600 subscribers, handled any issues with super speed and even added custom code to our Shopify theme to make the widget work how we wanted. Highly recommend this app if you're new to subscriptions or just want a better, more affordable, option to process your subscription products! It's just pure awesomeness. Thanks Stefan!!

Bon Oeil

Sep 28, 2024  on Shopify

Finally, a subscription application that's properly integrated into shopify. It feels like it's native. Lots of options to manage subscription plans as you wish. I was helped by the support team who are very responsive, understanding and friendly. If you have to choose a subscription application, I can only recommend this one!

Matu Mate®

Sep 26, 2024  on Shopify

just recently downloaded the app and currently applying and testing out its functions. works very well and is super flexible and adjustable. in addition great & very responsive customer service via chat.

True Ag & Turf

Sep 26, 2024  on Shopify

Worth it for the customer service alone. Great app, does whats need and the design is crisp and modern.

Algorigin

Sep 24, 2024  on Shopify

La meilleure application d'abonnement du marché

MISTYQUE

Sep 24, 2024  on Shopify

This app is amazing, honestly I've been looking to set up my subscription and finally I got it to work with Super Subscriptions. Customer support has been very useful with quick responses which makes my work more efficient. Highly recommended!

Simply Music FSJ

Sep 23, 2024  on Shopify

Very accessible and easy to use. And the customer service will not take long to answer your message. I recommend this app!

Two Moons Health

Sep 23, 2024  on Shopify

Great app and great live support from Stefan! He went above and beyond to help me setup everything in the store. Unfortunately at the end we weren't be able to use the app because of the custom payment provider we're using, but if you're using any of the provider Shopify support for subscription, I would highly recommend this app. And as cherry on top, it's completely free!

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