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Customer reviews: Subi Subscriptions App

Reviews (828)

Overall rating
4.9

What Merchants Think

The "Subi Subscriptions App" has been positively received by merchants for its intuitive platform and the value it adds in managing subscriptions effectively. Merchants commend the app for its comprehensive customer support that stands out in helping with set-up and customizations. There is a notable appreciation for how Subi boosts customer satisfaction and retention by offering versatile subscription management features.

Key Strengths

  • Exceptional and responsive customer support, often highlighting specific team members by name.
  • Intuitive and easy-to-navigate interface, suitable for both tech-savvy and non-tech users.
  • Seamless integration and migration capabilities for existing subscriptions.
  • Flexibility in subscription management, including features like recurring billing, trial periods, and product swaps.
  • Positive impact on customer satisfaction and retention reported by users.

Common Concerns

  • The app might not be financially viable for very small businesses or startups.
  • The export feature for subscribers list can be time-consuming unless requested via chat support.

Final Thoughts

Overall, Subi Subscriptions App is considered a strong choice for businesses seeking a robust subscription management solution on Shopify. With its user-friendly interface, coupled with outstanding customer support and flexible features, Subi is highly recommended, though it may not perfectly align with the needs of the smallest businesses just starting out.

Full Vase

Feb 17, 2025  on Shopify

Works great for tagging products as subscriptions. It allows one time perchuses if wanted. It's got great UI for customers and DX (dev exprerience) for those who manage the app.

The Studio

Feb 17, 2025  on Shopify

Aliya has offered amazing support for my small business. Subi in general has helped me to focus on growing my subscribers instead worrying about the application, and is a great help to my business. Will recommend to others!

Brine

Jan 13, 2025  on Shopify

Rick was super helpful with detailed steps to set up Back in Stock and preorder features on my Shopify store. Loved how patient and thorough he was – you don’t always get that with tech support. Plus, he got back to me quickly. Happy customer over here!

Trucking Start-Up Services

Jan 08, 2025  on Shopify

Miles was very helpful! I'm excited to know there are changes coming to the platform where reports can be pulled form a dashboard. That will make the app much better!

Never Too Small

Dec 19, 2024  on Shopify

We chose Subi as the app for us to run hardcopy magazine subscriptions via Shopify. The scheduling option allows us to accept subscriptions for the current Issue up to a specific time before cutting over to the next Issue, this allows us to forecast accurately. The launch was a little hectic, but we were well supported by the Subi support team. We've ticked over to Issue 2, and the team has been able to help us out with a few tweaks, and it's been smooth sailing since. Highly recommend!

Doughlizious

Dec 17, 2024  on Shopify

The app is a very great idea for those who can expense it! I was able to try it out and it wasn't the right fit for me because I am a new small business. I look forward to growing my business and hopefully resubscribe to this app in the future! I have to give a big shout out to Pearl from the Customer Care Team for being so responsive and helpful to me. If you ever have any issues, I hope you get Peal to help you :)) Thank you again for your help Pearl!!

Joii Pet Shop

Nov 18, 2024  on Shopify

I've been using Subify for more than 4 months now, and it’s a great app – very intuitive and easy to navigate! It has really streamlined managing subscriptions for our online store. My only minor gripe is the export feature: when I want to export the current list of subscribers, I have to request it, and it arrives by email within 12 hours. However, if I ask for it via customer service chat, it’s sent over within minutes. Big thanks to Mason for his prompt and helpful support! Overall, it’s a solid app with responsive customer service.

Al's Cookie Mixx

Oct 28, 2024  on Shopify

We’ve been using this app for a while now, and it has been an absolute game-changer for our website. From the start, it’s clear that the team behind this app knows exactly what businesses need to run a smooth and efficient subscription service. The installation process was seamless, and setting up our subscription products was intuitive – no headaches or technical issues. What we appreciate the most is the flexibility it offers. Whether it's recurring billing, product swaps, or trial periods, Subify gives us complete control over how we tailor subscriptions to our customers' needs. The app runs smoothly in the background, and we’ve noticed an immediate impact on customer satisfaction and retention. The customer support team is incredible, too! They are quick to respond and extremely helpful with any customizations or questions. It feels like they truly care about our success, not just providing a service. If you’re looking for a subscription app that "gets the job done" and offers a great user experience for both your team and your customers, look no further than Subify. We highly recommend it!

ratbone skinny

Sep 15, 2024  on Shopify

Subify is an exceptional app for managing subscriptions on Shopify, and my experience with it has been overwhelmingly positive. The migration process was remarkably easy, allowing me to transition my existing subscription setup without any hassle. Subify's onboarding is designed to be user-friendly, making it simple to create and manage subscription plans in just a few minutes. The app's intuitive interface means that even those who are not tech-savvy can navigate it with ease, which is a significant advantage for busy merchants. One of the standout features of Subify is its customer service. The support team is incredibly responsive and knowledgeable. Whenever I had questions or needed assistance, they were quick to provide help, often resolving my issues within minutes. This level of support is crucial for maintaining smooth operations, especially when dealing with subscription-based products. The staff, particularly Melika, went above and beyond to ensure that I was satisfied with the setup and functionality of the app. Overall, Subify not only simplifies subscription management but also enhances customer satisfaction through its robust support system. I highly recommend it to anyone looking to implement or improve their subscription services on Shopify.

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