Taranker.Com Logo
Subi: Subscriptions & Loyalty logo

Customer reviews: Subi: Subscriptions & Loyalty

Subi Subscriptions is a Shopify app designed to help merchants manage recurring payments, memberships, and subscription services. This review page compiles authentic user feedback, feature breakdowns, and comparisons to help you decide if it’s the right fit for your business.

Reviews (676)

Overall rating
4.9

What Merchants Think

The "Subi Subscriptions App" has been positively received by merchants for its intuitive platform and the value it adds in managing subscriptions effectively. Merchants commend the app for its comprehensive customer support that stands out in helping with set-up and customizations. There is a notable appreciation for how Subi boosts customer satisfaction and retention by offering versatile subscription management features.

Key Strengths

  • Exceptional and responsive customer support, often highlighting specific team members by name.
  • Intuitive and easy-to-navigate interface, suitable for both tech-savvy and non-tech users.
  • Seamless integration and migration capabilities for existing subscriptions.
  • Flexibility in subscription management, including features like recurring billing, trial periods, and product swaps.
  • Positive impact on customer satisfaction and retention reported by users.

Common Concerns

  • The app might not be financially viable for very small businesses or startups.
  • The export feature for subscribers list can be time-consuming unless requested via chat support.

Final Thoughts

Overall, Subi Subscriptions App is considered a strong choice for businesses seeking a robust subscription management solution on Shopify. With its user-friendly interface, coupled with outstanding customer support and flexible features, Subi is highly recommended, though it may not perfectly align with the needs of the smallest businesses just starting out.

Home Luxury Scents

Aug 05, 2025  on Shopify

English: It's not just a subscription app – it's people who are truly willing to help. I had already been using this app for a subscription, but we wanted to add a new product (with features that weren't originally included). The team went above and beyond, collaborating to the fullest extent, and we were able to achieve what we needed in just a few days. Huge thanks to Harry, Nilou, and a very special one to Rick. Everyone was there for us, and Rick especially during the most critical moments to make this solution happen. I used to like this app – now I love it. If I could, I’d give it 10 stars. Español: No es sólo una app de suscripciones, son personas dispuestas a ayudar. Yo ya venía trabajando con esta app para una suscripción pero queríamos agregar un nuevo producto (con funcionalidades que no contaban). El equipo puso nivel de colaboración al máximo, al punto de poder lograr lo que necesitábamos y en sólo unos días. Agradecimientos a Harry, Nilou y (uno muy especial) para Rick. Todos estuvieron ahí para nosotros y Rick en los momentos más resaltantes para poder lograr esta solución. Antes me gustaba esta App, ahora me encanta. Si pudiera les daría 10 estrellas.

Hydrolife

Jul 21, 2025  on Shopify

The app offers an incredibly user-friendly platform for managing subscription-based products—it’s intuitive, straightforward, and makes the entire process seamless. The customer support is outstanding as well. Pearl, in particular, has been a pleasure to work with; she responds promptly and always ensures everything is handled efficiently. Highly recommended!

Svens Island Australia

Jun 18, 2025  on Shopify

We’ve tested a few subscription apps for our store, and Subi is by far the most intuitive and flexible we’ve used. The backend is clean, the customer experience is seamless, and most importantly it just works without the bloat or bugs we’ve experienced elsewhere. A huge shoutout to Miles, who went above and beyond to help us get everything set up just right. He was responsive, knowledgeable, and genuinely cared about our success. Having support that’s this hands-on and thoughtful makes a massive difference. If you’re looking for a lightweight, powerful subscription solution with real human support. Subi is it.

The Gilded Paddock

Jun 06, 2025  on Shopify

I had the BEST experience with PEARL, she helped to customize my widget for my Shopify page and it really pops now! It looks so good and I think it will get more people to sign up for the subscription option now!

Wimperis Embroidery

Jun 06, 2025  on Shopify

We’ve been with Subi for about a year now, since B*ld changed their platform and it no longer suited our small subscription business, and it’s been really great. The team are always so helpful and quick to respond to any issues that crop up and are incredibly generous with their time and efforts, and the platform itself is really easy to use. Just recently, after helping with a tech issue, Nilou suggested a customisation change we could make for the front end and it was implemented within minutes after we finalised it which is really incredible.

Tattoos Wizard Designs

Jun 01, 2025  on Shopify

Subi Subscriptions does exactly what it promises: simple, effective subscription functionality that's easy to integrate. The team behind the app is incredibly responsive and open to feature suggestions, often implementing them quickly. A special shoutout to Mason from customer support, who has been fantastic to work with. Highly recommended!

EXCITE MY®

May 29, 2025  on Shopify

i am absolutely blown away with the service that Subi team provides. we are still growing with them and the attention they give us is unlike any other app. i cannot recc them enough. Sam has gone way out of her way to help me make our subscription app look amazing!

The Pottery Studio

May 01, 2025  on Shopify

We've had a great experience with the Subi Subscriptions App! The interface is user-friendly, making it easy to manage subscription products and track customer activity. The support team has been incredibly responsive and helpful (especially to Pearl) — especially when we needed assistance with removing a user.

Bright Littles

Apr 30, 2025  on Shopify

We recently ran into a setup issue, but Emma responded quickly and went above and beyond to help us resolve it. She kept us informed with updates and timelines, and everything was completed as promised. So far, we're really impressed—not only with the product, but with the outstanding customer service as well!

Monday Matcha

Mar 28, 2025  on Shopify

Excellent service from Sam, as always! She always understands my needs without me even having to explain exactly what it is that I want to achieve. Amazing, I'm so grateful!

LumiLux

Mar 25, 2025  on Shopify

Great Subscription App with Excellent Features! Subi has been an amazing addition to my Shopify store. It makes setting up subscriptions and memberships super easy, and the user interface is intuitiv

Holisso

Mar 12, 2025  on Shopify

Great App! Very cutomizable and easy to use. I tried many before Subi but none had the cutomizability of Subi. Also Support ist Great. Miles helped me very fast with all my issues and questions.

Kate Grosvenor Lifestyle

Mar 07, 2025  on Shopify

Really like the Subi Subscriptions App. Runs smoothly for all of our monthly subscriptions and the support team are quick to respond to requests for support and always helpful. No issues setting up and we're really pleased with it. Recommend.

Full Vase

Feb 17, 2025  on Shopify

Works great for tagging products as subscriptions. It allows one time perchuses if wanted. It's got great UI for customers and DX (dev exprerience) for those who manage the app.

The Studio

Feb 17, 2025  on Shopify

Aliya has offered amazing support for my small business. Subi in general has helped me to focus on growing my subscribers instead worrying about the application, and is a great help to my business. Will recommend to others!

Brine

Jan 13, 2025  on Shopify

Rick was super helpful with detailed steps to set up Back in Stock and preorder features on my Shopify store. Loved how patient and thorough he was – you don’t always get that with tech support. Plus, he got back to me quickly. Happy customer over here!

Trucking Start-Up Services

Jan 08, 2025  on Shopify

Miles was very helpful! I'm excited to know there are changes coming to the platform where reports can be pulled form a dashboard. That will make the app much better!

Never Too Small

Dec 19, 2024  on Shopify

We chose Subi as the app for us to run hardcopy magazine subscriptions via Shopify. The scheduling option allows us to accept subscriptions for the current Issue up to a specific time before cutting over to the next Issue, this allows us to forecast accurately. The launch was a little hectic, but we were well supported by the Subi support team. We've ticked over to Issue 2, and the team has been able to help us out with a few tweaks, and it's been smooth sailing since. Highly recommend!

Doughlizious

Dec 17, 2024  on Shopify

The app is a very great idea for those who can expense it! I was able to try it out and it wasn't the right fit for me because I am a new small business. I look forward to growing my business and hopefully resubscribe to this app in the future! I have to give a big shout out to Pearl from the Customer Care Team for being so responsive and helpful to me. If you ever have any issues, I hope you get Peal to help you :)) Thank you again for your help Pearl!!

Joii Pet Shop

Nov 18, 2024  on Shopify

I've been using Subify for more than 4 months now, and it’s a great app – very intuitive and easy to navigate! It has really streamlined managing subscriptions for our online store. My only minor gripe is the export feature: when I want to export the current list of subscribers, I have to request it, and it arrives by email within 12 hours. However, if I ask for it via customer service chat, it’s sent over within minutes. Big thanks to Mason for his prompt and helpful support! Overall, it’s a solid app with responsive customer service.

Scroll to Top