Strathly adds Ivy, an AI sales and support assistant, to your store's live chat. She reads your products, policies and pages, recommends products with add-to-cart cards, answers shipping and returns questions and looks up order status and tracking, in the shopper's language. Your handoff rules decide what goes to a person: your team replies from the inbox or the iPhone app with a drafted answer and can refund, cancel or edit an order. Teach her an answer once and she uses it from then on.

• Recommend products with cards shoppers can add to the cart from the chat
• Answer shipping, returns and order tracking questions in the shopper's language
• Send the conversations you choose to your team with handoff rules
• Reply from one inbox with Ivy's draft; refund, cancel or re-address orders
• Get a push on your iPhone when a shopper needs a person