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Customer reviews: USO: Ultimate Special Offers

Develop by Orbit

Reviews (670)

Overall rating
4.6

What Merchants Think

Merchants have overwhelmingly positive feedback about "USO: Ultimate Special Offers." It is praised for its versatility and the myriad of offer variations it supports, which has led to increased sales for many users. Users consistently commend the app's straightforward setup process and its ability to cover a wide range of promotional needs. A standout feature of the app is its exceptional customer support, with team members frequently mentioned by name as providing fast, accommodating, and solution-driven assistance.

Key Strengths

  • Versatile offer variations that can significantly boost sales.
  • Exceptional customer support with prompt and dedicated assistance (team members like Kay, Jack, and Emily often highlighted).
  • Easy-to-use interface with a smooth setup process.
  • Effective promotional tools like pop-ups and banners.
  • Provides solutions to limitations within Shopify's native discount system.

Common Concerns

  • Some merchants report missing features that could enhance their specific use cases.
  • Occasional technical issues, particularly with compatibility during theme updates.
  • Desire for more customization options in features like pop-up designs.

Final Thoughts

"USO: Ultimate Special Offers" has received robust positive reviews for its reliability, versatility, and the quality of its customer service. While it has some areas for improvement—like expanded feature sets and customization options—the app remains a powerful tool for merchants seeking to enhance their special offer capabilities beyond what Shopify natively provides. It is particularly well-suited for those who prioritize exceptional customer service and flexible promotional functionality.

ohora usa

Apr 22, 2024  on Shopify

Best App ever..! and I got quick help always with any issues! :) Highly Recommended!

Operator Outlet

Mar 25, 2024  on Shopify

Great app, and great customer service from Kay! I was helped in a very timely manner and she did not stop until I was 100% satisfied with the result!

Kitten D'Amour

Mar 15, 2024  on Shopify

Exceptional Support Experience with Emily! I recently encountered an issue with the USO: Discounts & Promotions app after updating my Shopify theme. This hiccup could have been a headache, but thanks to Emily's outstanding support, it turned into a seamless experience. Emily's dedication and patience were truly commendable as she guided me through the entire fixing process with unwavering support. What impressed me the most was Emily's willingness to go above and beyond. She didn't just offer explanations; she utilized visuals to ensure that every step was crystal clear. Her dedication to resolving my issue promptly and efficiently showcased her expertise and commitment to customer satisfaction. I am sincerely grateful for Emily's exceptional assistance and the support of the entire team behind USO: Discounts & Promotions. It's reassuring to know that such a reliable and customer-centric support system exists. Thank you, Emily, and the team, for your outstanding service! What set Emily apart was her willingness to go the extra mile. Not only did she patiently guide me through each step of the process, but she also utilized visuals to make everything crystal clear. Her attention to detail and commitment to customer satisfaction were evident in every interaction. I can't thank Emily and the entire USO: Discounts & Promotions team enough for their outstanding support and service. It's rare to come across such professionalism and dedication in today's fast-paced world, and they truly exceeded my expectations. If you're looking for an app backed by a team that genuinely cares about its users, look no further than USO. Highly recommended!

Bridles & Reins

Jan 10, 2024  on Shopify

Great app! The best thing about it is the pop-ups. I wish they had more customisation options but it is still a handy app. Even after almost 2 years of using the app, the support was quick and seamless when we had an issue.

High Country Outfitters

Dec 12, 2023  on Shopify

Alex is super helpful and always finds a solution to anything that we want to change within the app.

TudungPeople

Nov 26, 2023  on Shopify

Five-Star Support Experience! I recently chatted with Alex about a discount issue, and it was a breeze. They quickly tackled the problem, explained things clearly, and even fixed it on the spot. What impressed me most was Alex's patience and dedication. They went above and beyond, using visuals to make everything crystal clear. Even when new issues popped up, Alex stayed cool and sorted them out in a flash. Huge thanks to Alex and the team!

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