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Customer reviews: USO: Ultimate Special Offers

Develop by Orbit

Reviews (674)

Overall rating
4.6

What Merchants Think

Merchants have overwhelmingly positive feedback about "USO: Ultimate Special Offers." It is praised for its versatility and the myriad of offer variations it supports, which has led to increased sales for many users. Users consistently commend the app's straightforward setup process and its ability to cover a wide range of promotional needs. A standout feature of the app is its exceptional customer support, with team members frequently mentioned by name as providing fast, accommodating, and solution-driven assistance.

Key Strengths

  • Versatile offer variations that can significantly boost sales.
  • Exceptional customer support with prompt and dedicated assistance (team members like Kay, Jack, and Emily often highlighted).
  • Easy-to-use interface with a smooth setup process.
  • Effective promotional tools like pop-ups and banners.
  • Provides solutions to limitations within Shopify's native discount system.

Common Concerns

  • Some merchants report missing features that could enhance their specific use cases.
  • Occasional technical issues, particularly with compatibility during theme updates.
  • Desire for more customization options in features like pop-up designs.

Final Thoughts

"USO: Ultimate Special Offers" has received robust positive reviews for its reliability, versatility, and the quality of its customer service. While it has some areas for improvement—like expanded feature sets and customization options—the app remains a powerful tool for merchants seeking to enhance their special offer capabilities beyond what Shopify natively provides. It is particularly well-suited for those who prioritize exceptional customer service and flexible promotional functionality.

Valiant

Apr 15, 2025  on Shopify

We've been using this app for many years and love the versatility of the special offer features and ease of setup. We also just switched to a new theme and the technical support from the developers was excellent. Highly recommend.

EASE

Mar 19, 2025  on Shopify

I have been using USO for a few years now and find it to be such a great app, so may offer options. It is a very effective app which is easy to use and the support you get is great. The USO team were just brilliant when we had an issue, as we had made changes to our theme. Thank you so much for your help

Vashi Integrated Solutions Limited

Mar 12, 2025  on Shopify

It helped us to set up quantity-based discounts effortlessly, resolving my issue quickly thanks to Kay. The app is easy to use and works flawlessly.

Hats Scarves and More

Mar 04, 2025  on Shopify

I sell beautiful headwear for chemo patients, and when just starting chemo, you need a variety of things. USO special offers, Buy 3 Get 1 Free, is perfect for my customers. They can mix & match basic chemo headwear when starting chemo or for a refresh when we go to the next season. Approximately half of my customers use the Buy 3 BOGO offer. It's easy to set up or revise if your product line changes. I've always gotten great customer service from USO. I highly recommend this app!

HR Distribution

Feb 11, 2025  on Shopify

Very versatile App supported by very competent people! We had some compatibility problems between USO and our template and Kay helped us at the speed of light! Very satisfied!

Gametraders Rouse Hill

Nov 27, 2024  on Shopify

Fantastic App, that has so many offer variations! It has increased our sales for sure! Plus the online live chat support is fantastic! Kay just solved a few little issues we were having on the spot while doing the live chat! Cheers Gametraders Rouse Hill

Whimsy Boutique

Nov 25, 2024  on Shopify

The customer service is top-notch!!! Kay was amazing!!

P.J. Salvage

Nov 24, 2024  on Shopify

Excellent and fast support. Appreciate their team troubleshooting some theme compatibility issues.

Date Lady

Nov 19, 2024  on Shopify

We just downloaded this app for Black Friday and it is a total life saver for Black Friday. Jack was helpful in setting up exactly what we needed. I'd recommend this app to anyone looking for better discount setups than what Shopify has to offer.

Alans BMX

Nov 07, 2024  on Shopify

Excellent customer support to get up and running, clean and easy to use back end and covers all types of offers we need.

Skin Authority

Oct 23, 2024  on Shopify

Just got off a chat session with Sara and she was amazing. It was a pretty difficult question and required her to make some changes to the back end. She stuck with me and answered all my questions. Sara and the entire team are the best!

DB Lab Supplies

Oct 20, 2024  on Shopify

We’ve been using this offers app for a while now. While it’s decent and generally works, it does miss a few features we’d like, and the app logic is sometimes slightly different from what we need for our specific use case. That said, the customer service has been absolutely top-notch. Jack, in particular, has been a real lifesaver. Anytime we’ve run into an issue, he’s been quick to respond and always goes above and beyond to help us out. His support has really made a huge difference. If you’re in need of top-tier customer service to assist with your offers, this app is worth a shot.

RefToons

Oct 15, 2024  on Shopify

This app does exactly what I need it to do and give a helpful banner on the pages where the discounts apply. Customer service is extremely helpful as well!

G'wan by Charon

Sep 10, 2024  on Shopify

Love this app! I've been using it for 4 years now. Occasionally, issues pop up, but the tech team is always quick to help and super reliable

DB Orthodontics Limited

Sep 03, 2024  on Shopify

Jack and the team have consistently been helpful and accommodating. While we've encountered a few issues in the past, they were addressed promptly and professionally. The app functions well, but it could benefit from some UI enhancements. Keep it up!

MO&Co.

Aug 11, 2024  on Shopify

very nice customer service and prompt support.

TheGivenGet

Aug 07, 2024  on Shopify

Alex did a great job helping me fix an issue where the discount wasnt being automatically applied if a customer loaded the cart a certain way. Everything works perfectly now!

Keiko Sports USA

Jul 08, 2024  on Shopify

Very ease to use and excellent customer services! We definitely recomend.

The Magic Summit Store

Jun 04, 2024  on Shopify

Above-and-beyond customer support from Alex. I was so impressed with the level of care to get my store up and running. Amazing, 10/10

Creody

Jun 03, 2024  on Shopify

Amazing app! Quick help from the team and would absolutely recommend them :)

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