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Customer reviews: USO: Ultimate Special Offers

Develop by Orbit

Reviews (670)

Overall rating
4.6

What Merchants Think

Merchants have overwhelmingly positive feedback about "USO: Ultimate Special Offers." It is praised for its versatility and the myriad of offer variations it supports, which has led to increased sales for many users. Users consistently commend the app's straightforward setup process and its ability to cover a wide range of promotional needs. A standout feature of the app is its exceptional customer support, with team members frequently mentioned by name as providing fast, accommodating, and solution-driven assistance.

Key Strengths

  • Versatile offer variations that can significantly boost sales.
  • Exceptional customer support with prompt and dedicated assistance (team members like Kay, Jack, and Emily often highlighted).
  • Easy-to-use interface with a smooth setup process.
  • Effective promotional tools like pop-ups and banners.
  • Provides solutions to limitations within Shopify's native discount system.

Common Concerns

  • Some merchants report missing features that could enhance their specific use cases.
  • Occasional technical issues, particularly with compatibility during theme updates.
  • Desire for more customization options in features like pop-up designs.

Final Thoughts

"USO: Ultimate Special Offers" has received robust positive reviews for its reliability, versatility, and the quality of its customer service. While it has some areas for improvement—like expanded feature sets and customization options—the app remains a powerful tool for merchants seeking to enhance their special offer capabilities beyond what Shopify natively provides. It is particularly well-suited for those who prioritize exceptional customer service and flexible promotional functionality.

HR Distribution

Feb 11, 2025  on Shopify

Very versatile App supported by very competent people! We had some compatibility problems between USO and our template and Kay helped us at the speed of light! Very satisfied!

Gametraders Rouse Hill

Nov 27, 2024  on Shopify

Fantastic App, that has so many offer variations! It has increased our sales for sure! Plus the online live chat support is fantastic! Kay just solved a few little issues we were having on the spot while doing the live chat! Cheers Gametraders Rouse Hill

Date Lady

Nov 19, 2024  on Shopify

We just downloaded this app for Black Friday and it is a total life saver for Black Friday. Jack was helpful in setting up exactly what we needed. I'd recommend this app to anyone looking for better discount setups than what Shopify has to offer.

Alans BMX

Nov 07, 2024  on Shopify

Excellent customer support to get up and running, clean and easy to use back end and covers all types of offers we need.

Skin Authority

Oct 23, 2024  on Shopify

Just got off a chat session with Sara and she was amazing. It was a pretty difficult question and required her to make some changes to the back end. She stuck with me and answered all my questions. Sara and the entire team are the best!

DB Lab Supplies

Oct 20, 2024  on Shopify

We’ve been using this offers app for a while now. While it’s decent and generally works, it does miss a few features we’d like, and the app logic is sometimes slightly different from what we need for our specific use case. That said, the customer service has been absolutely top-notch. Jack, in particular, has been a real lifesaver. Anytime we’ve run into an issue, he’s been quick to respond and always goes above and beyond to help us out. His support has really made a huge difference. If you’re in need of top-tier customer service to assist with your offers, this app is worth a shot.

RefToons

Oct 15, 2024  on Shopify

This app does exactly what I need it to do and give a helpful banner on the pages where the discounts apply. Customer service is extremely helpful as well!

G'wan by Charon

Sep 10, 2024  on Shopify

Love this app! I've been using it for 4 years now. Occasionally, issues pop up, but the tech team is always quick to help and super reliable

DB Orthodontics Limited

Sep 03, 2024  on Shopify

Jack and the team have consistently been helpful and accommodating. While we've encountered a few issues in the past, they were addressed promptly and professionally. The app functions well, but it could benefit from some UI enhancements. Keep it up!

TheGivenGet

Aug 07, 2024  on Shopify

Alex did a great job helping me fix an issue where the discount wasnt being automatically applied if a customer loaded the cart a certain way. Everything works perfectly now!

The Magic Summit Store

Jun 04, 2024  on Shopify

Above-and-beyond customer support from Alex. I was so impressed with the level of care to get my store up and running. Amazing, 10/10

Cosmética AKCARE

Apr 29, 2024  on Shopify

I was initially hesitant to use this app due to some negative reviews. This app provides essential features that offer numerous options for my business. It's important to note that it may not work flawlessly immediately upon installation. I'm giving it a 5-star rating because of the attention and customer service of its team, who are constantly tweaking and improving it on your website and addressing any issues. It is working and so far I have 3 different types of offers on my site. I wish i had known about it earlier. Most of these offers should have been built in Shopify and free. Luckily this app is addressing many of the shortcomings but it is not that easy nor a straight forward job. Keep that in mind.

Rouseu Wijnen en Likeuren

Apr 23, 2024  on Shopify

Great app that also comes with great support. Had some issues when we updated our theme but the USO support team solved the issue quickly and with great professionalism!

Operator Outlet

Mar 25, 2024  on Shopify

Great app, and great customer service from Kay! I was helped in a very timely manner and she did not stop until I was 100% satisfied with the result!

Kitten D'Amour

Mar 15, 2024  on Shopify

Exceptional Support Experience with Emily! I recently encountered an issue with the USO: Discounts & Promotions app after updating my Shopify theme. This hiccup could have been a headache, but thanks to Emily's outstanding support, it turned into a seamless experience. Emily's dedication and patience were truly commendable as she guided me through the entire fixing process with unwavering support. What impressed me the most was Emily's willingness to go above and beyond. She didn't just offer explanations; she utilized visuals to ensure that every step was crystal clear. Her dedication to resolving my issue promptly and efficiently showcased her expertise and commitment to customer satisfaction. I am sincerely grateful for Emily's exceptional assistance and the support of the entire team behind USO: Discounts & Promotions. It's reassuring to know that such a reliable and customer-centric support system exists. Thank you, Emily, and the team, for your outstanding service! What set Emily apart was her willingness to go the extra mile. Not only did she patiently guide me through each step of the process, but she also utilized visuals to make everything crystal clear. Her attention to detail and commitment to customer satisfaction were evident in every interaction. I can't thank Emily and the entire USO: Discounts & Promotions team enough for their outstanding support and service. It's rare to come across such professionalism and dedication in today's fast-paced world, and they truly exceeded my expectations. If you're looking for an app backed by a team that genuinely cares about its users, look no further than USO. Highly recommended!

Bridles & Reins

Jan 10, 2024  on Shopify

Great app! The best thing about it is the pop-ups. I wish they had more customisation options but it is still a handy app. Even after almost 2 years of using the app, the support was quick and seamless when we had an issue.

TudungPeople

Nov 26, 2023  on Shopify

Five-Star Support Experience! I recently chatted with Alex about a discount issue, and it was a breeze. They quickly tackled the problem, explained things clearly, and even fixed it on the spot. What impressed me most was Alex's patience and dedication. They went above and beyond, using visuals to make everything crystal clear. Even when new issues popped up, Alex stayed cool and sorted them out in a flash. Huge thanks to Alex and the team!

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