In India, COD orders often fail on the first delivery attempt and get returned to origin (RTO) — costing merchants the product margin and two-way shipping. Soniqa places an automated AI voice call to the customer in their own language when a delivery fails or a courier flags a non-delivery report. It confirms what went wrong and drives to a concrete outcome — reschedule, fix the address, switch from cash-on-delivery to online payment, or a clean cancellation — then writes the result back to the

• Automatic recovery triggers — starts a call when a COD order fails or a courier
• AI voice agent, in-language — natural calls in Hindi, English, or Tamil, opening
• Drives to an outcome — reschedule, correct address, COD→prepaid, or confirmed ca
• Consent & DND built in — only calls opted-in customers, skips Do-Not-Disturb num
• Human escalation — anything the AI can't resolve is raised for your team.