They slowed my website. when they added a code and all my product page takes time to load also the check out is really bad

I was happy with SnapB2B until mid-December when it has started to generate data on every order. I raised this with support on 16 Dec 2025, and they said they would get back to me as they need to speak to the development team but still have not got back to me and it is 06/01/26. Also now the app is not working at all!! They use to have support via live chat but now rely on AI and email. Which means I have no way of escalating this when they do not reply to my emails!.

We use this app for B2B specific pricing and it works perfectly, not only in the cart but in every price display. Outstanding support from their team, especially Vince, who helped us configure the app in our theme within minutes.

I hope you are doing well. I would like to raise a concern regarding the current customer login and pricing behaviour on our store. At present, when a customer registers as a wholesale user, a “Wholesale” tag is automatically added to their account. Due to this, once they are tagged as wholesale, they are unable to view retail prices from their side. If they want to purchase as a retail customer, they are forced to log out and browse the store without logging in. There is no customer-side option to switch between retail and wholesale modes, which is creating confusion for users who want to place both types of orders. I kindly request clarification or a possible solution for the following: Can customers be given a toggle or option to switch between Retail and Wholesale modes? Is there a way to allow logged-in wholesale customers to view retail prices as well, without removing the wholesale tag? Are there settings or app configurations that can improve this experience? This is an important concern since it directly affects customer workflow and order conversions. Please look into this issue and advise us on the best possible solution. Sometimes customers buy on wholesale basis sometimes customers purchases on retail basis so order limit we set moq 10 pcs due to that they cant go for single pc Thank you for your support.

This is the best app. I explored and tried multiple apps including the apps with good rating but this app is really good. You have all in this app. Most importantly, the app support team including developers are very helping. I had multiple queries and they solved it. They even open to resolve the big issues as well. For my store the developer team did well.

Customer service is very quick to react and keeps constant communication. Tobias was very helpful with making the new price update work with our custom shopify theme. We had a bit of an issue with another discount we had applied sitewide but luckily Alice was able to help us out and we got it sorted. I can recommend this app to any business that wants to do group specific discounts and not spend tons of money on expensive memberships.

Very happy with this app! The customer service is exceptional and very quick. Tobias was especially helpful with making the new price update work with our custom shopify theme. Very highly recommend!

Don't have too much time on the app, but loving it so far! We are a small business with only a few customers in need of B2B pricing. After searching for what felt like a year, we came across Snap and it was exactly what we needed! Started with the free plan as a trial, but definitely upgrading so we can set up more price lists for different customer groups! Alice did an amazing job answering my questions and helping me through the app set-up!

Seems to work pretty well... BUT... If you are going to change your pricing structure maybe give a heads up to your users so it doesn't mess up their website without being given the opportunity to upgrade. Spent the entire morning trying to figure out why our customers weren't seeing their discounted pricing only to find out that Snap changed thing and deactivate our account until we paid more. Which we would have done if we were given a heads up beforehand,

This app was perfect for our use case because it support wholesale pricing for orders created from both font end (via checkout) and back end (via draft orders). It's been working well for the past 3 months. Had to contact the support team at WhizzCommerce recently to resolve a minor bug, and the response was excellent, and fast.