I've been a customer for [at least] 4 years with multiple websites. It's been nearly a week and I've emailed several times, used the chat feature, and sent messages within the shopify app with no response. Looking at previous reviews, this appears to be an ongoing problem. Their response on a similar complaint 5 months ago "Rest assured, we took immediate steps to address the communication gaps and ensure a more responsive and efficient contact system." seems rather disingenuous. I'm moving on to Bundler. I get much more for the same amount I'm paying here and they have cheaper plans if you don't need all the bells and whistles.

Works very well and their customer service is incredible. Every time I have an issue they solve it pretty much on the same day. This tool works perfectly for my needs!

Works well, we had an issue recently and they sorted it pretty quickly.

We have tried to get in touch with them about the server being down for multiple days now and have had not heard a peep. Their contact system is not the best and needs to be greatly improved. I will gladly change my review in the future if this gets addressed.

This is exactly what we needed for our store, simple and effective. There were some issues first setting it up and it took a little while to get everything sorted out. But the customer service was friendly and supportive and eventually fixed everything up for us and now it's great!

I love how responsive these guys are when there is a problem! The app worked great right out of the box -- and there are a lot of different ways you can use it. When I did some updates a few weeks after the original install, we had some issues that couldn't be fixed by the Patch button in the settings. I sent an email for support and they fixed the problem very quickly. There was a lot of back and forth, but the great thing is I didn't have to spend hours waiting for a response. They were on it and got it fixed. Can't ask for more.