edit: we bought the theme from you guys, is this a sick joke or am i confused on something, could be possible lol but my understanding is this box in a shop solution, theme included, was indeed your product
TLDR: this app is not what is advertised, I wouldn't waste your time, its not the solution that is promised.
we have had issues since signing up 3 months ago, image issues, stock syncing issues, things that are in stock being listed as out of stock for some reason - many times i was told these problems were fixed and to "reload the brand" only to find the issue still there... therefor i feel inclined to reverberate what other reviews here have said about an endless cycle of communication with support only for no solutions, and yet we are still paying full price
i am told many times that its on distributors data for the problems, so i reach out direct and they tell me that everything is fine and no one else is having problems, so again, working with so many different apps and companies seems to be a mess and no ones on the same page
we asked about a discount until problems are solved and we are finally getting the app we signed up for, the lady told us she would ask about it but never said anything back, and any other time i brought it up, it was ignored... if this was my business, i would give the client 3 free months for this hassle
idk, its all unfortunate to say the least, it just seems with 3 apps trying to work together it gets glitchy, im not sure
they are working on combining the apps, but who knows how long that will be and what kind of hardships that will arise from that, they changed the way the stock is listed on the backend already and it seemed to cause an issue
we will see if they can fix it and provide the solution they promised, but im not convinced, looking at other options currently