The app is sitting idle in the Shopify App Store. A)There is no live chat, and we haven’t received any reply to our emails for a week. We also sent a message through the contact form on the Shopify App contact page, but again, no response for a week. We’ve tried every way possible — no replies via email or live chat. B)The app requires something like an API key to function, but since the company does not respond in any way, there is no chance of obtaining it.

SlashID has been game changing in helping Mixhers maximize our conversion in a way that other vendors we explored couldn’t and it took only 2 days for a single developer to deploy. We were able to optimize our user sign-in flow thanks to their detailed authentication analytics that other vendors in the market do not provide. Their easy integrations with tools like Klaviyo in our marketing stack help us capture more subscribers without the need for a separate subscriber form, and it removes dropoffs in campaigns that require customer authentications, such as forgotten carts. We’d recommend SlashID to anybody who wants to scale an e-commerce business and wants to improve their user onboarding! They have excellent support as well!