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Customer reviews: SKULabs Inventory and Shipping

Develop by SKULabs

Reviews (77)

Overall rating
4.9

What Merchants Think

Merchants are overwhelmingly positive about "SKULabs Inventory and Shipping". They appreciate its robust capabilities and have found it to be a reliable solution across various e-commerce platforms. Many users note its seamless integration with Shopify and other platforms, which simplifies operations and enhances efficiency. The exceptional customer service, characterized by responsive and knowledgeable support, is particularly highlighted. Overall, SKULabs is seen as a highly effective and trusted partner in inventory management and order fulfillment.

Key Strengths

  • Seamless integration with multiple platforms, including Shopify and Etsy.
  • Efficient inventory tracking and order fulfillment tools.
  • Highly responsive and knowledgeable customer service.
  • User-friendly interface that facilitates easy learning and use.
  • Customizable features to accommodate various business needs.
  • Effective support that offers timely and personal assistance.
  • Ability to grow with the complexity of the business.
  • Impressive pick, pack, and ship functionalities.

Common Concerns

  • Some aspects of the app are noted to need updates, with users looking forward to planned improvements.
  • The cost is perceived as higher compared to some alternatives, though many find the value justifies the price.

Final Thoughts

Overall, "SKULabs Inventory and Shipping" receives high praise from its users for its comprehensive features, reliable integration capabilities, and outstanding customer service. While there are minor areas for improvement, its strengths in easing inventory management and facilitating smooth order processing make it a worthwhile investment for merchants seeking a robust and adaptable solution.

Armour Detail Supply

Feb 13, 2025  on Shopify

We couldn't be happier with the system, I have implemented SKULabs now in 2 different businesses and could not be more happier with making that decision. Its a great all in one solution.

A Bird Toy

Dec 28, 2024  on Shopify

We could not be happier with this app. After going through several inventory "solutions" that were a waste of time setting up, and a waste of money for the months that followed, we were very hesitant to try another. But SKULabs delivered on everything that was advertised. VERY good customer service and an interface that is very easy to learn. It works very well with not only Shopify, but Etsy as well, which is out of the ordinary for an app like this (regardless of what the other developers say.) Thank you guys so much for the hard work that you've put into making this app worth the money, and enjoyable to use!!

The Recycled Planet

Nov 18, 2024  on Shopify

Our experience has been over the moon! Their tech support is so patient and kind answering every question. The software is robust and much more than we need but it is working very very well with our business. Thank you Sku Labs!!!

Doc of Detox

Sep 03, 2024  on Shopify

highly recommend SKUlabs . I am beyond impressed with their professionalism and customer service. For those of use with less tech experience learning a new APP can be frustrating. Alex has gone above and beyond in providing not only timely responses but is available in real time as well to help me out. There are parts of the APP that need some changes but SKU has been willing to work with us and we look forward to some of those changes being implemented. 5/5 for customer service

StrapHabit

Apr 24, 2024  on Shopify

SKULABs is great! The app works really well, and the customer support is excellent. Whenever I need help, they answer it quickly and follow up to make sure that everything is resolved. The inventory tracking and prediction tools are great. Additionally, I use it for order fulfillment, eliminating the need to pay for another solution like Shipstation. Orders are fulfilled quickly and seamlessly. I sell on multiple different platforms and had a lot of trouble finding an app that could do what I needed it to. The ones that I did find were all terrible, but SKULABs has been a breath of fresh air!

Crossrope

Apr 08, 2024  on Shopify

SKUlabs is a great fulfillment software that can grow with the complexity of the business. It has the ability to manage inventory well, create efficient fulfillment processes, and if they don't have the solution for something they have a strong team that will work with you to develop the solution or put something in place that works while development catches up. They are very responsive and take each request seriously. It is a seamless integration with Shopify and has enough customizable features to work for companies with different needs. We tried to leave SKUlabs briefly and missed its intuitive features too much.

Revvl Health

Jan 08, 2024  on Shopify

We wanted to share our experience with Skulabs software, as we've been proud users since June 2019. Running a small team, it's paramount for us to have inventory management software that not only streamlines our operations but also enhances our customer service. Skulabs has been that trusted partner for us, and we're approaching five years of a fantastic partnership. One of the standout features of Skulabs, which we absolutely love, is its seamless integration with Shopify and various shipping providers. For businesses like ours, this integration is a game-changer. It allows us to effortlessly manage our inventory, process orders, and handle shipping logistics, which are vital aspects of our e-commerce operation. This level of integration has made our lives significantly easier. What truly sets Skulabs apart, though, is their exceptional customer service. It's not just about talking to a chatbot; they provide real, personal support that's responsive and helpful. As a small company, we often have unique needs and questions, and having a team that genuinely cares and understands our business is invaluable. They've consistently gone above and beyond to assist us promptly. Now, here's a small detail that might not seem like a big deal, but it's one of our favorite features: the order process dings. Skulabs thoughtfully includes this feature, which alerts you if you've scanned too many items or the wrong ones. It's a small touch that has saved us from potential errors and customer service headaches. It's just another example of how Skulabs truly has our back.

Rotorquest Inc.

Dec 04, 2023  on Shopify

We've been using Skulabs for almost 17 months now and we're really happy that we found them. It has a lot of features that we want and really easy to use. We was with BigCommerce at first then moved to Shopify and with every platform, it runs smoothly, no problem at all. When it comes to support, the team is the best. Alex, AJ, Mat, Brad ... anyone of them is very knowledgable and easy to deal with. They usually reponse within 30 mins and sometimes offered to call to help resolving the problems quick. We can't ask for more! Will definitely stay with Skulabs as long as we can.

Stonebridge Imports

Jun 26, 2023  on Shopify

We have recently made the transition to Shopify, and we have seamlessly integrated SKULabs into our inventory management and order fulfillment process. The switch has proven to be extremely satisfying for us. The support we have received from SKULabs has been exceptional, with their team always ready to assist us promptly with any adjustments required to streamline our operations. The pick, pack, and ship function provided by SKULabs has exceeded our expectations, making the entire process efficient and remarkably user-friendly. We are thrilled with the speed and intuitiveness of this feature, as it has truly simplified our operations.

Resin Obsession

Jun 11, 2023  on Shopify

When Stitch Labs shut down, we looked at several alternatives for inventory management. I went with a different provider for six weeks until I couldn't take the quirky interface and the bizarre errors anymore. With only 30 days left to find a solution, I contacted SKULabs, who pulled through in the clutch. Not only is the interface so DAMN simple to use, but their support documents are fantastic. And when there is a problem, the team is great about responding quickly (even on weekends) in a helpful, thoughtful, 'we get you're stressed out about this', kinda way. Not like the 'WTF did you break and why is it now my problem?' attitude that some other Shopify app developers can give you. It might cost more than other solutions, but having an app that is simple for my team to use, is everything.

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