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Customer reviews: SMPS Product Question & Answer

Reviews (270)

Overall rating
4.6

What Merchants Think

The overall feedback on the "SMPS Product Question & Answer" app is highly positive. Merchants appreciate its functionality and the ability to address customer queries directly on product pages, enhancing user experience. A recurrent theme is the exceptional customer support, which is often described as helpful and responsive, with a strong focus on resolving issues efficiently.

Key Strengths

  • Highly responsive and effective customer support.
  • Easy to use and intuitive interface.
  • Ability to manage customer questions and answers directly on product pages.
  • Provides control over published content.
  • Benefits the website's SEO through FAQ integration.

Common Concerns

  • Limited language support, primarily available in English.
  • Customization often requires assistance from support staff.
  • Some users encountered technical issues during setup or theme changes.
  • Free usage is limited, with some features requiring a paid plan.

Final Thoughts

Overall, the "SMPS Product Question & Answer" app is well-regarded by merchants for its functionality and exceptional customer service. While there are a few technical limitations and language barriers, the app's strengths in improving customer engagement and support are notable. Merchants seeking reliable customer interaction solutions generally find this app beneficial, making it a valuable tool for their online stores.

Beyaz Eşya Yedek Parça Alanya Antalya

Dec 28, 2024  on Shopify

i cannot use this app free at my native language. only English you can use. if you try use this app you have to pay. So, i cannot tested this app freely

Pipemade.com | Online Store for Plumbing Professionals

Sep 12, 2024  on Shopify

Great, simple and working app excecuting what it promises. Customer service was great too! One star short, because there was not a way to customize the widget by yourself. You had to contact support BUT they did an excellent job modifying the widget :)

Threeface

Aug 21, 2024  on Shopify

Excellent app with very good support team! I've contacted to solve a problem I had and they had been very fast and professional so I really suggest this app!

Poker Provoke

Jul 26, 2024  on Shopify

Love the app. I'm able to answer my customers questions right on my product page for anyone to see. That way, if anyone has the same question, it'll already have been answered for them. Huge upgrade for my website and a neccesity.

wedoskin

Jul 15, 2024  on Shopify

Milan and his team are incredible. The service they provide and the level of support they give goes way beyond this app. I had some issues with SEO and tags and Milan fixed it for me right away. Not only did he guide me on how to add FAQ, he fixed the SEO so Google can find snippets on the website. 100000000% recommend these guys.

Shriram Associates

May 03, 2024  on Shopify

Amazing Plugin! I love the import feature! Very helpful support. I want them to add Multi language option!

Woodline USA

Apr 04, 2024  on Shopify

This app has been an effortless experience for us to keep up on customer issues. It is very intuitive and easy to use. We get a lot of questions because we have so many products and in the tool business, every little measurement is critical. We appreciate that we have control over what is published and what isn't. Some questions are just too stupid.

Health Orchard

Mar 31, 2024  on Shopify

I have been really impressed by this app and the customer service. It is simple and straightforward and does everything that I need. This is what it looks like in action - https://healthorchard.com/collections/solgar/products/solgar-advanced-calcium-complex-vitamins-d3-k2-zinc-boron?variant=44692070236392 I had a bunch of design change requests, and Milan was very responsive and made all the changes correctly, quickly, and without issue. I definitely recommend!

CoalaHola

Jan 15, 2024  on Shopify

Yes, initially I wanted to understand the client's problem learned about SMPS and I tried and installed it. However, I still encountered some technical issues such as non-adaptation. I got in touch with the officials who were friendly and proactive in dealing with the issues. In the end, the problem was solved for me. I am very grateful. I will keep using it. Thank you very much.

Cakra EDC Gadgets

Jan 05, 2024  on Shopify

I changed my theme and encountered an integration problem, the support was beneficial and professional, and he solved my problem quickly, thank you very much!- A 5 years old user

Gaxago

Sep 11, 2023  on Shopify

I was amazed by the quick response and kind solution. They are very professional. I was impressed by your kind information. It's the best app and the best CS Even if I asked you many times, you were always kind enough to let me know, so I solved the problem. Thank you. Milan Manager I changed it to a paid plan and used it, but I'm very satisfied with the result. I requested a correction in an urgent matter. Thankfully, the modification was made quickly. very very quickly Thank you so much.

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