The overall feedback on the "SMPS Product Question & Answer" app is highly positive. Merchants appreciate its functionality and the ability to address customer queries directly on product pages, enhancing user experience. A recurrent theme is the exceptional customer support, which is often described as helpful and responsive, with a strong focus on resolving issues efficiently.
Overall, the "SMPS Product Question & Answer" app is well-regarded by merchants for its functionality and exceptional customer service. While there are a few technical limitations and language barriers, the app's strengths in improving customer engagement and support are notable. Merchants seeking reliable customer interaction solutions generally find this app beneficial, making it a valuable tool for their online stores.